Eric Schaller Email and Phone Number

The Merrill Edge Life Services team specializes in end-to-end relationship management, guiding heirs and executors through the wealth transition experienceHelp clients make informed decisions with inherited assets through a dedicated relationshipEngage clients in goals-based financial conversations, provide education on inheriting assets, and deliver solutions to meet client needsDeepen the client relationship through retention and consolidation with Merrill EdgeTake ownership of the process and managing it from beginning to end

▪ Handles large quantities of inbound customer service calls, primarily relating to tech support, billing, and appointment-related issues such as missing technicians, etc. ▪ Utilizes dual-biller software system to effectively diagnose customer needs, take actions, and provide resolution to issues. ▪ Effectively upsells when necessary, responsible for expertise on large range of knowledge regarding Xfinity products and services, used to efficiently “right size” customer packages.

• Assists Store Manager in all operational functions including planogram sets, inventory, recieving/freight and merchandising, to drive maximum profitability • Manages a small workforce and coaches/develops best practices in them

The Assistant Store Manager is responsible for managing the sales organization in the store. The Assistant Store Manager supports the Store Manager in the achievement of driving sales, credit, miscellaneous revenue, expense management, and planned cost recovery goals. The Assistant Store Manager ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service with both Associate and asset productivity. The Assistant Store Manager ensures that Outlet Store presentation standards are maintained at the highest possible level. The Assistant Store Manager is also a role model within the unit for abiding by and holding others accountable for the Code of Business Conduct and overall business practices.

• Consistently exceptional performance with metrics, including net revenue, intangibles such as protection agreements, and credit share • Demonstrated ability to adapt to difficult situations and solve problems ensuring the customer is happy no matter what • Demonstrated ability to coach others to achieve goals • Excellent time management and multitasking skills

•Sales, consistently carried store margins with well above positive metrics for credit card applications and membership programs▪Training numerous other cashiers on vital metric functions necessary to drive profitable sales for operational excellence•Extensive customer service-purchases, returns, credit, layaway•Extensive call transferring, over-phone computer aided customer service•Experience with planograms and signage materials such as zebra printers to effectively merchandise products at and around my department, as well as to assist other merchandising associates complete their duties •Extensive experience using a POS system to perform various service functions and deliver a “WOW” member experience•Copying and scanning customer aid materials such as coupon barcodes and company advertising as needed.