Senior Associate Of Customer Success
Current- Led data implementation of Gainsight platform for athenahealth, generating over 30 thousand calls to action and driving over 50 million in accounts receivable to revenue for clients
- Created and managed outcome performance analysis initiative for Customer Success Call to Action and Journey Orchestrator campaigns using Gainsight platform, API connections with Snowflake, and Tableau dashboards
- Project lead for multiple initiatives including orthopedic specialty reporting and network medicine initiatives
- SQL, R, and analytics training lead for Clinical Effectiveness and Network Medicine teams