Eric Schoneman Email & Phone Number

Minneapolis, Minnesota, United States

St. Paul, MN

• Merged the customer satisfaction and market research programs to create a comprehensive market intelligence and insight organization. Led this new organization, in a B2B environment, to generate insight enabling the.
• Annually delivered actionable insights from 20 – 30 major market research projects, allowing the business to develop strategies to drive M&A activity, new product introductions, and product-line expansions.
• Leveraged Monitor Group/Deloitte Growth Strategy Process to identify areas in the market ready for exceptional growth and delivered activation plans to achieve growth goals, all while reducing execution cost by more.
• Drove the insight team to embrace continuous process improvement by setting annual process improvement goals. This increased team productivity and innovative new research and analysis capabilities, like Conjoint.

St. Paul, MN

• Directed North American Customer Satisfaction Program to deliver actionable insights. Drove continuous process improvement, matured the program, and expanded the program globally reaching 33 countries and 21 languages.
• Reduced spending by $160K annually by bringing survey execution in house.
• Integrated and deployed Customer Satisfaction Program for Climate Solutions Division after the purchase of Trane, combining Trane, Hussmann, and Thermo King. Matured the program and expanded customer understanding.

St. Paul, MN

• Initiated and established Six Sigma strategy and infrastructure for the Global Marketing and Product Management team.
• Delivered $41 million in cost savings, versus a goal of $27 million, exceeding goal by 52% by motivating the Green and Black Belts to focus on projects with the largest business impact and close projects on time.

St. Paul, MN

• Managed a special commercial project from start to finish, designed to reengineer product support functions across five business segments and nine locations in North America.
• Implemented knowledge management system and virtual call center including an automated telephony system, producing a more streamlined process for field sales and technical support.

Louisville, KY

Directed Wal-Mart and SAM’S Club large appliance home delivery and customer service programs. Expanded roll to include management of SAMSCLUB.COM account and category management of entire SAM’S Club in-store account.

Renegotiated Midwest Region (24 suppliers) to improve service levels of the Local Delivery Network.

Provided delivery agent contract leadership and defined contract negotiation strategies for field Regional Managers and a delivery network of 130 suppliers. Managed a team of non-exempt employees in execution of the Cartage and Exception Billing processes. Played a significant role on a team that established a new network of delivery agents for appliance.

Applied Six Sigma strategies, tools and methodologies in both Manufacturing and Engineering functions to drive process improvement and increase productivity in the Home Laundry business.

Bloomington, Indiana, United States

Led quality and process improvement initiatives for the side-by-side refrigeration main assembly area. Took on the main assembly liaison roll for all new product and process introductions.