Eric Schoon Email & Phone Number

Winston-Salem, North Carolina, United States

In-person customer facing administrative role assisting both IWG clients and guests with queries and requests working at front desk.Operated under company guidelines to oversee client accounts and billing to ensure accuracy and reduce client complaints.Regularly maintained client relationships both through in-person and remote communication to ensure consistent satisfaction and answer questions.Reached out to new clients across the region for onboarding and client relationship management.Utilized Microsoft Office 365 programs for record-keeping, team communication, and data management including Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams.Operated business center alone when necessary to meet business needs without supervision.Managed mailroom and organized marketing pushes through mail using Secretary of State database.Performed sales tours of business center to prospective clients also going through company product lines.Continually managed business center by ensuring offices and meeting rooms were clean and ready for new clients after previous occupants were finshed.Managed client bookings for a variety of meeting rooms, private office spaces, and co-working desks.

Winston-Salem, North Carolina, United States

In-person back-of-house role producing teas and fulfilling customer orders for a local business with a small team.Produced loose leaf teas following company's private recipes and packaged in company packaging.Utilized SquareSpace, Etsy, and ShipStation to manage and ship customer orders.Prepared, packaged, boxed, and shipped an average of 15 - 30 orders per week.High attention-to-detail required to accurately follow recipes and fulfill customer orders.Organized back-of-house shelves and counted inventory.Regularly lifting packages of 50 pounds including customer orders, product, and raw ingredients.Prepared and arranged for local pick-up orders for front-of-house retail store.Delivered larger orders to local clients for restaurants and other retail locations.

Remote

Remote customer service position answering customer calls for a variety of medical business and offices.Greeted customers according to business instruction and gathered information to ensure accurate reporting.Condensed customer requests and queries to be sent to appropriate parties for follow-up.Consulted company provided information to quickly locate and provide answers for customer questions.Averaged 6 - 12 calls per hour with a focus on covering customer needs and efficiently solving problems to avoid unnecessarily long calls.Utilized a variety of popular calendar/scheduling programs to create, edit, cancel, and manage client appointments including Calendly.Had to maintain fast typing speeds of at least 70 wpm to keep up with customer/client needs.

Winston-Salem, North Carolina, United States

Customer facing retail position in a medical environment covering a wide breadth of responsibilities to align with business needs.Interacted with customers for the majority of each day providing quality customer service.Operated POS system to input orders and charge customers.Worked with a variety of coworkers and improved my ability to work around new people with minimal adjustment periods.Performed a variety of roles to meet business needs including cooking, cashier, cleaning, back of house prep, and barista.Ensured clean and attractive workspaces/dining areas by frequently cleaning and restocking areas between busier periods.High attention to detail to ensure accurate customer orders both when fulfilling said orders and ringing them up.Upheld company and hospital guidelines regarding health and safety during COVID-19 pandemic.Counted money at registers and calculated nightly deposits checking for missing cash.Created coffee beverages following recipes and adjusting per customer request.

Remote

Remote role working under multiple site editors as a contract writer producing articles, listicles, and reviews for a consumer tech-oriented website.Researched, wrote, and formatted articles on a variety of consumer tech subjects including home security, gaming, PC hardware and peripherals, TVs, and smartphones.Wrote social media copy for each article to draw readers in from platforms including Facebook and Twitter (X).Hand-picked images and graphics to include in articles either sourcing from stock images and graphics, images taken of the products personally using a smartphone or a DSLR camera, and graphics I made myself primarily in Adobe Photoshop.Gained a deep understanding of how to properly research topics to provide concise yet accurate information for readers.Utilized common remote tools like Slack, Google Drive and Sheets, Google Meet, and WordPress for daily operations and communications with editors.Produced 3-4 articles a week either on subjects suggested by me or assigned by editors.

Mount Airy, North Carolina, United States

Part-time supportive role assisting higher level social media coordinator and graphic designer working in a professional office environment.Posted content and managed account backends for social media platforms including Facebook, Instragram, YouTube, and Craigslist.Edited videos and photos taken by photographer to create consistent content for social media platforms in the Adobe Creative Cloud (focused on Premiere Pro and Photoshop) amounting to 2 - 4 posts per week.Performed data management using analytics from social media platforms for record-keeping and analysis.Produced written content in the form of articles for company blog averaging 600 - 800 words once per week.Aided in retail store merchandising and branding; rearranging shelves, hanging up advertisements, setting up displays, etc.Utilized Microsoft Word, Excel, and PowerPoint on a daily basis.Learned to work around and collaborate with other departments in office including sales, IT, operations, and executive decision makers.