SUMMARY:I am a dedicated and passionate customer experience and market insight professional with more than 25 years of experience working in global organizations. I love addressing complex business challenges and helping organizations elevate the customer experience, optimize product and brand value, and identify new revenue streams. Leveraging practiced application of research methodologies and resources, along with analytical, interpersonal, and problem-solving skills, relentless attention to detail, clear communication, and a flexible, open-minded approach, I am able to influence strategic decision-making with insightful and pragmatic recommendations.To me, nothing is more satisfying than helping an organization make smarter, more well-informed business decisions. This is how I contribute value. And I do it by engaging, by listening, by empathizing, and by never assuming I know everything there is to know. I let my natural curiosity be the engine that drives a desire to ask questions, collect information, discover truths, and share insight that moves the business forward.I believe communication is the key to everything - engaging customers and colleagues, establishing strong business partnerships, and building trust.I listen first and avoid making assumptions. I want to hear what you have to say.No matter how long I've been at it or how much I've seen, heard, and done, I never want to stop learning.I am accountable and results driven. At the end of the day, I care about what I've gotten done and what else I can do.I enjoy helping out and will always look for opportunities to do so.SKILLS: Brand strategy (certified), Budget management, Cluster analysis, Competitive intelligence, Consumer journey mapping, Consumer segmentation, Customer experience (CX) analysis, Data analysis and visualization, Discrete choice/conjoint analysis, Event/project logistics, Jobs-To-Be-Done (JTBD) analysis, Lean management (certified), Market assessment, Moderating/interviewing, People management, Presentation (written/verbal), Process improvement, Product/concept testing, Project management, Proposal writing/development, Resource allocation, Qualitative research, Quantitative research, Storytelling, Survey design and programming, Vendor/partner management STRENGTHS:Attention to detail, Communication, Customer focus, Empathy, Flexibility, Global focus/experience, Listening, Multi-tasking, Organization, Problem-solving, Teamwork/collaboration, Writing/editing