Overseeing daily operations and long-term growth. Manage end-to-end junk hauling services including customer service, scheduling, staffing, vehicle/equipment maintenance, and billing/collections. Key responsibilities include:* Developing and executing strategic business plans to expand* Building a customer-focused team and culture* Overseeing day-to-day field operations* Coordinating vehicle and equipment needs* Implementing marketing campaigns and partnerships to increase brand awareness and customer acquisitions* Maintaining positive vendor/partner relationships* Representing the company professionally at community and industry events

I’m part of a growing product and UXR team designing our internal platform with a hand in product strategy, UX research, UI design, prototyping, Generative AI copy direction and testing.- Researching and testing UX of Astro web and mobile - Presenting customer feedback to improve the UX and UI for employees.- Creating internal support copywriting - Creating employee-facing notification and support content for Astro featuresSkills: Survey building · User Interviews · Test Planning · Research methodologies · Delivering actionable insights · Communication and planning · Condens (UX research analysis tool)

I contributed to the creation of new communication strategies, web experiences, and digital products for a range of our Fortune 500 clients. Along with day-to-day copywriting tasks, I would collaborate with client facing teams, build strong relationships, and participate in creative solution design workshops.

Responsible for developing concepts and writing copy for a variety of clients’ digital and web-based experiences. Clients: Carnival Cruise, Keiser University, Citrix, GE Appliances, ADT, FPL, Host Hotels, Hired Heroes, JM Family

Developed creative concepts and commercials for TV, radio and print for a variety of national clients.Clients: Boston Market, Ashleys Furniture, Florida Panthers, AutoNation, Party City