Eric Schworm Email & Phone Number

Thornville, Oh, Us

Whitehall, Ohio, Us

Provide support for banking systems both internal and through third party partnerships. Research and recommend innovative, and where possible automated approaches for system administration task.Bank liaison between our core data processing system and the Heartland Bank users. Research, assist and resolve various core data processing system issues and new projects. Setup, support and maintain bank applications.Prioritize and handle daily activities for unresolved escalations and follow ups as needed. Escalate and work with third party vendors to resolve issues.

Whitehall, Ohio, Us

Provide Tier 1 technical support to internal users via telephone and in personProvide software and hardware support for proprietary systems on Windows 7, MSDOS, Windows 8 & 8.1Prioritize and handle daily activities for unresolved escalations and follow up with the site as needed.Escalate to third party vendors and work with vendors until issues are resolved.Support for LAN and IP based systems.Perform problem investigations and research to resolve system related issues, search databases containing records of problem symptoms and solutions.Consult vendor documentation and information systems for symptoms and solutions.On-call IT support rotation after business hours and Saturday'sSupport Network Administrator and Systems Administrator as needed.

Newark, Ohio, Us

Accountable for providing technical support for on-site and remote end-users as part of the Helpdesk team Responsible for support requests, resolve issues and escalate them out to the appropriate escalation resource Troubleshoot and diagnose hardware and software issues, resolve or escalate to support as needed Responsible for documenting and prioritizing help desk tickets, emails, calls and respond in a timely manner as per SLAs Assist customers who are experiencing procedural or operating difficulty with the use of IT applications, products or services Elevate complex and/or high priority problems to specialized support groups for resolution Provide phone support for PC and printer hardware issues Reset user passwords and unlock user accounts as necessary Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the client community Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks Maintains awareness of and adheres to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and applies them to their daily tasks Other duties as assigned

Us

• Assists the manager or supervisor with daily operational tasks and oversight of employees• Work with the supervisor and/or manager in coordinating workflow distribution and perform duties in order to ensure department’s service levels are consistently met• Consistently meet goals for safety, accuracy, and production on a daily basis• Fill in for supervisor as required• Work with the supervisor and/or manager to develop and implement process improvements, and effectively manage change to ensure departmental objectives are met• Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance in conjunction with supervisor and/or manager.• Lead as a role model in performance and conduct • Represent the department as a subject matter expert on products, systems, and procedures to internal and external partners• Performs all assigned duties in adherence with all company policies and procedures

Us

• Managed, audited and performed order modification and escalations • Conducted daily huddles regarding company updates• Performed miscellaneous projects• Subject matter expert in Celebrate & Connect, Emails, Outlet Tier 2 and Returns

Columbus, Ohio, Us

• Answered inbound phone calls/emails regarding policy and procedure, orders and technical questions • Celebrate & Connect – answered policy and procedure questions regarding these bi-monthly meetings• Outlet Tier 2 – received escalated inbound phone calls/emails regarding outlet orders• Returns – converted returns that are entered by Consultants in Party Plan into cases in Salesforce and then process them

Information Technology

Bachelor'S Degree, Business Administration And Management, General