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Eric Scoggin is a Franchise Operations Leader - passionate about the intersection of franchisor/franchisee business interests, people development, and the customer experience. He is proficient in Spanish. Colleagues describe him as "I had the absolute pleasure of working with Eric through the heavy growth years of Five Guys from 2009-2012. His attention to detail, love of people, and his unmatched business acumen combine to make him a consummate professional who can make positive impact with any company! Eric has the intuitive ability to help every business perform even better than they already do!" and "Eric is one of the most honest, professional and ethical people I’ve ever worked with. He always has a tremendous focus on balancing the needs of the brand, the customer, and the franchisees. Eric is valued and respected by his subordinates and franchisees as well as his peers and supervisors. An all-around talent and tremendous asset to any team, he never fails to hold up his end of the bargain and deliver great results for the company while developing a successful team around him.… Show more"
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Director Of Franchise PerformanceFranchise World Headquarters, Llc (Subway) 2020 - 2024Overland Park, Ks• Led a team of 9 MFPs, responsible for 871 restaurants, and 250 franchisees comprising the states of Iowa, Kansas, and Missouri.• In 2023, outperformed North America in comp sales, achieving 163% of comp sales goal.• Integrated several markets in Canada and the US from “BD model” to company franchise operations.
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Archer ConsultantRsa Security (The Security Division Of Dell Technologies) 2018 - 2020Overland Park, Ks• Completed Archer Admin certification less than 30 days from hire date, 10 months faster than peers with same hire date.• Billed first hour within 30 days - many months ahead of expectations.• First person in the office of about 40 to gain Risklens FAIR certification.• Recognized as the only global SME for Archer Language Translations, adding standardization and optimization to the process for improved customer satisfaction.• Rewarded in Q3/2019 – “Eric went above and beyond …driving billable utilization to 92%...”.• Among the first 50% of all peers to gain Archer Professional Certification (highest level of certification).
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Director - Franchise OperationsFive Guys Enterprises 2008 - 2015• Operational management of 15 states and 2 Canadian provinces, comprising 30 franchisees, 110 stores and 9 DMs. Responsible for compliance with Franchise Agreement within assigned territory.• Grew assigned territory sales by 273% over five years. ($47.6MM in 2010 to $130.3MM in 2015) while maintaining Quality and Customer Service standards.• Created and maintained many of the company’s key reporting and analysis tools: staff evaluation, store compliance assessment, weekly KPI ranking, and more, facilitating growth in sales, unit-count, and people.• Developed and facilitated the quarterly AUV budgeting process for all (850+) franchise stores. -
Director - Franchise OperationsApplebee'S International 1995 - 2003• Directed operational and organizational structure improvements for up to 26 (out of 54) franchise groups, covering 23 states, 300+ restaurants and $660+MM in sales. Responsible for compliance with Franchise Agreement within assigned territory.• Supervised and developed team of up to 10 Franchise Consultants, with a G&A budget of more than $1MM, consistently out-performing budget and retention goals.• Partnered with franchisees, maintaining vigorous development pace of 100+ new restaurants yearly, while maintaining Quality and Customer Service standards.• Co-Authored and maintained the company’s main store-compliance assessment tool.• Reported to SVP, consistently out-performed annual goals. Last evaluation was an overall “Outstanding”.
Eric Scoggin Skills
Eric Scoggin Education Details
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Emphasis On Finance -
Business, Finance
Frequently Asked Questions about Eric Scoggin
What is Eric Scoggin's role at the current company?
Eric Scoggin's current role is Franchise Operations Leader - passionate about the intersection of franchisor/franchisee business interests, people development, and the customer experience.
What is Eric Scoggin's email address?
Eric Scoggin's email address is sc****@****ail.com
What is Eric Scoggin's direct phone number?
Eric Scoggin's direct phone number is +191357*****
What schools did Eric Scoggin attend?
Eric Scoggin attended Smu Cox School Of Business, Southern Methodist University.
What are some of Eric Scoggin's interests?
Eric Scoggin has interest in People Development, Home Repair And Maintenance, Skiing, Real Estate, Marketing, Photography, Human Resources, Sailing, Franchising, Organizational Development.
What skills is Eric Scoggin known for?
Eric Scoggin has skills like Franchising, Leadership, Restaurants, Restaurant Management, Team Building, Franchise Consulting, Food And Beverage, Food, Strategy, Multi Unit, Menu Development, P&l Management.
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Eric Scoggin
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