Eric Seal Email and Phone Number
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Customer-centric leader who drives success by forging strong partnerships with customers, sales, engineering, and C-level executives. Results-focused, emotionally intelligent professional with extensive experience leading the continual improvement of teams, processes, and systems.
Phocas Software
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Global Head Of Activation And SolutionsPhocas Software Jun 2023 - PresentSydney, New South Wales, Au
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Senior Manager Professional ServicesPhocas Software Aug 2022 - Jun 2023Sydney, New South Wales, Au
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Sr. Strategic Customer Success ManagerDeputy Nov 2021 - Aug 2022Sydney, New South Wales, Au -
Director, ImplementationIq Backoffice Jul 2020 - Apr 2022Manila, PhDirect internal and external resources in the design, implementation, and training of proprietary workflow system and Intacct ERP for accounting process re-engineering and outsourcing. -
Director Of Accounting, Integration ServicesServicetitan Jul 2018 - May 2020Glendale, Ca, UsManage a team of 8 implementation managers and specialist for accounting systems migration and implementation projects. Participate in Customer Success leadership initiatives to streamline the customer onboarding process and drive customer satisfaction. - Drove process for re-imaging accounting migration projects that increased productivity by 25% while increasing NRR from $250k to greater than $1M.- Integrated project management methodology and software utilizing Salesforce, JIRA, Mavenlink and Tableau to track time and team utilization metrics- Assessed demand, team metrics and performance resulting in growing the team by more than 2x in 8 monthsManage a telecom team of 9 implementation managers and analysts for standard or VoIP system implementation. - Created and implemented process utilizing Salesforce for new VoIP product to successfully implement first 200 customers generating over $1.5M ARR while increasing customer satisfaction (NPS) by over 200%.- Assessed team performance compared to demand resulting in restructuring and growing the team by more than 2x in 3 months -
Manager, Financial Systems & ProjectsThe Cheesecake Factory Nov 2014 - Jul 2018Calabasas Hills, Ca, UsCore Team Leader of multiple concurrent cross-functional implementation projects (8 to 38 members each). Plan and delegate tasks, manage budgets, coordinate resources, direct decision-making activities and represent projects to executive leadership. Participate in Corporate Systems Governance to ensure all system changes are properly planned and in scope applications are audited.- Progressed Lawson ERP forward by managing 3 successive projects:- Successfully moved to internal, hosted cloud environment;- Upgraded to latest version including moving to new Infor Process Automation platform and redesigning integrations and ETL processes;- Implemented the first international entity for Lawson ERP in 5 months from SOW to go live including the rework of 64 integrations and ETL processes.- Managed all Lawson ERP related payroll upgrades, quarterly and yearly patches to insure accurate payroll for 30,000+ employees bi-weekly payroll. - Scoped and managed switching to Kronos timekeeping for manufacturing workforce. Evaluated switching restaurant operations to Kronos; ultimately staying with POSitouch timekeeping.- Reduced accounts payable manual interventions by 30% resulting in 20% increase in upload speed and eliminating weekly manual accounting journal entries. - Upgraded Corporate Systems Governance project management methodology resulting in 55% increase in projects meeting their timelines and 80% decrease in resource contention. - Achieved 100% SOX audit compliance while implementing new testing standards that reduced overall testing time by 40% and enhanced error capture and remediation by 30%. - Successfully managed 14 integration projects to bring total ERP integrations to 73. - Successfully implemented upgrades to Unclaimed Property and Document Management systems. -
Vice President, Operations & ImplementationsHospitality Technology Solutions, Inc Oct 2001 - Nov 2014Responsible for HTS’ application development, implementation and customer relationships. Partnered with over 150 hospitality customers to successfully implement software and re-engineer front of the house systems and accounting processes. Managed customer support process including documenting, scoping and implementing customer initiated software modifications. Managed all customer contract negotiations.Created HTS’ accounting and systems consulting practice to assist clients with managing system selection and implementation involving all major POS systems – MICROS, Aloha, Infogenesis and POSitouchIncreased ETL process integrations to data warehouse by over 120% in order to house transactions from all major POS, PMS, Timekeeping/Payroll, Spa and Golf systems. Reduced average implementation time by 50% by creating standards for client communication, project management, user acceptance testing and end user training. Achieved 90% customer retention while maintain over 10% annual revenue growth.Increased major release cycle by 100% and minor release cycle by 150% via implementation of Agile Extreme programming methodology and incorporating continuous customer feedback Maximized customer support resources by reducing software error rate by 80% via support database reporting and implementing software testing standards.Managed development staff of 3 and customer service team of 4
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Information Systems Manager - Midwest & East CoastBon Appétit Management Company May 1999 - Oct 2001Redwood City, Ca, Us
Eric Seal Skills
Eric Seal Education Details
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Santa Clara University Leavey School Of BusinessGeneral -
Golden Gate UniversityHospitality Administration/Management
Frequently Asked Questions about Eric Seal
What company does Eric Seal work for?
Eric Seal works for Phocas Software
What is Eric Seal's role at the current company?
Eric Seal's current role is Professional Services | Software Implementation | Business Process Re-Imagining.
What is Eric Seal's email address?
Eric Seal's email address is es****@****uty.com
What is Eric Seal's direct phone number?
Eric Seal's direct phone number is +131045*****
What schools did Eric Seal attend?
Eric Seal attended Santa Clara University Leavey School Of Business, Golden Gate University.
What skills is Eric Seal known for?
Eric Seal has skills like Leadership, Research, Customer Service, Erp Implementations, Erp Software, Business Process Improvement, Property Management Systems, Point Of Sale Systems, Account Management, Customer Relationship Management, Software As A Service, Project Management.
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