Eric Seay Email & Phone Number

Richmond, Virginia, United States

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to- Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Hire, train, and evaluate personnel in sales, promoting workers when appropriate.Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Prepared program operating budgets, budget reports and other financial performance reports. Administered performance reviews to evaluate each participant's progress.Completes store operational requirements by scheduling and assigning employees. Maintains store staff by recruiting, hiring , orienting, and supervising employees.Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Ensures availability of merchandise and services by maintaining inventory.Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.