• Led client discovery sessions to capture business requirements and develop solution designs• Built declarative solutions using custom objects, validation rules, Flow automation, custom metadata types, security considerations, and reports/dashboards.• Client technical lead responsible for managing issue/enhancement backlog, creating solution designs to be passed on to junior team members, hands on configuration, testing, and deployment strategy

IT Work Management lead on the Gas Business Enablement (GBE) Project, a five year, company-wide initiative to delivery enterprise solutions and standardize business processes to the gas business including call center, field worker and back office departments. GBE is cloud first using scaled agile delivery methodology and developing IT solutions and processes that will be part of the enduring support model.• Member of core project team that developed business case, selected solution integrators and chose tool sets• Coordinated software selection for Enterprise Asset Management (EAM) and Scheduling, Dispatch and Mobility (SDM) solutions• Devised and implemented field mobile device strategy for 5000+ field workers and supervisors• Salesforce Field Service Lightning platform owner responsible for delivering scheduling, dispatch and mobility functionality for gas and electric metering service and gas operations departments• Led agile team responsible for supporting and enhancing the Salesforce Field Service Lightning solution delivered by solution integrators• Created and implemented project post release defect and enhancement process • Collaborated with stakeholders to identify and refine requirements, ensuring technological alignment across the project

• Managed team with thirteen direct reports that acted as liaison between technical support and business clients providing application specific help desk support, subject matter experts and incident and change management support• Applications supported include work management, scheduling, asset management, electric outage management reporting, mobile completion and vehicle tracking • Worked closely with National Grid IT relationship management groups in addition to outsourced service partners to represent needs of the business

• Led support group with eight direct reports that acted as liaison between technical support and business clients for work management, scheduling, outage management, mobile completion and vehicle tracking applications• Worked with business clients to translate requests into requirements and worked with technical groups to ensure production implementation • Implemented review to improve and standardize processes across application groups under my direction• Participated in production issue resolution - responsible for notifying business stakeholders, working with technical groups to troubleshoot issue and ensuring data integrity once issue has been resolved• Coordinated application upgrades and releases through requirements, testing, documentation/training, implementation and production support phases• Oversaw application specific help desk functions including user training, application questions and problem resolution• Worked with clients for design, creation and modification of key performance indicator and run the business reports (Business Objects and Crystal Reports)

• Worked as technical lead at National Grid on real-time, wireless, work force completion application, responsible for application support, hardware and software maintenance, application enhancements and system architecture• Coordinated technical group day to day support activities and interfaced with business units, field users and application interface partners for problem resolution and product enhancements• Responsible for providing knowledge transfer and documentation for IS application support team• Technical lead for data warehouse and reports. Responsible for report requirements, implementation and support. Activities also include writing ad hoc SQL queries and working with technical teams for design of relational database objects

• Worked as technical lead at National Grid on real-time, wireless, work force completion application, responsible for application support, hardware and software maintenance, application enhancements and system architecture• Coordinated technical group day to day support activities and interfaced with business units, field users and application interface partners for problem resolution and product enhancements• Responsible for providing knowledge transfer and documentation for IT application support team• Technical lead for data warehouse and reports responsible for report requirements, implementation and support. Activities also include writing ad hoc SQL queries and working with technical teams for design of relational database objects