• Started to cut men’s hair since there was scarce job opportunities for a high school junior• Manage a network of 65 customers on an appointment basis• Strategically priced haircuts after studying industry and market conditions• Carefully listen to customers’ requests, courteously give suggestions, and critically observe non-verbal communication to evaluate customer satisfaction• Maintain healthy relationships with customers from diverse age and ethnic groups• Marketed through social media outlets (Facebook & Twitter) to expand customer base