Healthcare Administrator
Urgent Care Of Fremont - Kidcare
As Administrator for Urgent Care of Freemont and Kid Care, I served as single-lead manager within a team of 25 staff members. Oversaw 100% of the organization's operational functions and practiced for 13 physician owners – profitable for five out of six years. Worked with the medical staff to coordinate the facility's functions and patient care services. Oversaw the clinic's daily operations, physician contracts, revenue cycle, and IT. Managed front-end and nursing staff and facilitated communication between providers, staff, and management – led a team of 20 employees. Supervised billing department and the utilization of outside collection agencies and interfacing.➥Elevated operational efficiency, modernized processes, and 100% retention for 2014 -2016 by partnering with medical directors to oversee providers and nursing staff.➥Provided leadership in developing, planning, and implementing strategic business-critical operational efficiencies, including recommending and executing practice improvements.➥Transitioned a preventative care model and reimbursement to 100% by ensuring everyone attended scheduled preventive visits – detected early illnesses and cancers. ➥Completed EMR transition, including infrastructure, training, implementation, and continued improvements. ➥Managed technology improvements and maintenance, oversaw EMR systems, and served as liaison for health plans, insurance companies, and regulatory bodies.➥Identified vendors, negotiated contracts, handled purchasing and maintained administrative and clinical standards set forth by governmental and accrediting entities.