Eric Selander Email & Phone Number

Jacksonville, Fl, Us

Leads a team of Business Architects, Program Managers, Project Managers, and Agile Coach to deliver a portfolio of $15M+ annually on time and within budget.Manages all budgeting, resource planning, and resource allocation for department.

Jacksonville, Florida

Care IT Domain Employee of the Year 2020 and Employee of the Quarter Q4 2019Developed and taught best practices for forecasting project labor, forecasting non-labor, and utilizing financial reports to Program Managers, Project Managers, and Project AnalystsCoached Project Managers to successfully manage complex projects, create effective plans, utilize Rally, create release plans, manage vendor invoicing, utilize Project Server reports, forecast, minimize issues, mitigate risks, negotiate scope, execute change requests, lead meetings, and communicate effectivelyManaged successful delivery of Medicare Medical Operations portfolio- Delivered 25 projects across 8 programs 3.5% under $3.94M budget in 2021- Delivered 20 projects across 5 programs 3.3% under $8.19M budget in 2020- Regularly reported on and presented portfolio status, financials, issues, and risks to several Director and VP level stakeholders across Business and ITManaged Operational plan for Care IT Domain- Managed 2021 plan to 0.0% variance of $5.76M budget- Managed 2020 plan within -2.8% variance (-$0.14M) of $4.97M budget, while absorbing unbudgeted $0.68M project Managed Operational Zero-Based Budget (ZBB) planning for Care IT DomainEnsured appropriate resource allocation for Care IT Domain, leading to accurate, predictable Operational, Investment, and Customer Funded spendDelivered large Medicare Precision Health Management (PHM) project in 2019- Delivered scope on time and within -0.2% variance (-$0.03M) of $12.21M budget- Created overall project plan and managed cross-domain dependencies for 200+ resources across several domains and vendors, each containing several teams, utilizing both agile and waterfall methodologies- Created cross-domain release plans, coordinated releases, and communicated to stakeholdersProvided financial oversight for Commercial and Customer Funded portfolios, in addition to Medicare portfolio and Operational plan

Jacksonville, Florida Area

Led Business Analysis and Design for all new software development projects supporting Acquisition and Distribution ServicesManaged, coached, and mentored a team of 10 Business AnalystsEnsured successful delivery of analysis and design for 20 projects in 2018, spanning over a dozen applications, with a combined annual project budget of over $8.1M.- Projects spanned new insurance product implementations, security enhancements, enrollment capability enhancements, improved customer experience, software upgrades, etc.

Jacksonville, Florida Area

Led new software development, business operational support, and advanced production support for 22 internal and external facing web applications, including a customer portal with over 600,000 registered usersManaged a team of up to 13 direct reports, including Project Managers, Business Analysts, Developers, UI/UX Developers, and Quality Assurance AnalystsDelivered a new, mobile responsive customer portal; a new, mobile responsive corporate website; a new, internal production support portal; and enhanced an existing agent portal- Delivered on time, under $1.05M budget, and with additional scope over MVPDelivered a mobile claims experience for Allstate Benefits' largest client, allowing their employees to e-sign and file their claims from their mobile device on Allstate Benefits' customer portal- Delivered on time, under $0.3M budget, and with additional scope over MVPDelivered an automated solution for customers to pay their insurance premiums via Bank draft on Allstate Benefits' customer portal- Reduced billing-related call volume by 10%, improved completion of changes within SLA from 9% to 99%, reduced overtime by 150 hours per month, removed need to hire additional customer service staff, and reduced the number of lapsed policies due to non-payment- Delivered on time and within -5% variance of $0.05M budgetDelivered an internal print control gateway web application that allowed users to permanently hold letters from printing and mailing that were generated in error- Delivered on time and under $0.05M budget

Jacksonville, Florida

Delivered Allstate Benefits' first successful agile project, implementing a new, internal customer service web application on time, under $0.49M budget, and with additional scope over MVP- Acted as both ScrumMaster and Business Analyst for a team 3 Developers and 2 Quality Assurance Analysts- Taught Product Owner, Development Team, and Senior Leaders the principles of agile methodology and how to effectively utilize ScrumManaged, documented, and tested for other smaller projects, business operational support, and advanced production support

Jacksonville, Florida

Delivered customer service application enhancement project on time, under $0.45M budget, and with additional scope- Acted as both Project Manager and Business Analyst for a team of 3 Developers and 3 Quality Assurance Analysts- Enhanced an existing web application, removing Customer Service department's need to utilize 2 applications to view customer claim information and reducing average call handle timeWrote requirements and designed clickable mockups for a new print control gateway application- Reduced business risk by providing users with an application to catch unintended mailing of letters to agents, accounts, and customers based on business rulesManaged, documented, and tested for other smaller projects, business operational support, and advanced production support(Robert Half Technology contractor)

Jacksonville, Florida

Acted as Lead Business Analyst (Solutions Analyst) for 3 external web application projects with budgets totaling over $0.5M- Led a team of 5 Business Analysts to document requirements for a large registry application designed to manage accredited organizations' construction industry training and assessment programs- Documented requirements and created mock-ups for a construction contractor workforce development assessment application- Documented requirements and created mock-ups for a dispatch application

Jacksonville, Florida

Interviewed candidates, administered skill assessment tests, conducted reference checks, provided interview feedback, negotiated rates, and produced leads for account managers.

Master Of Science In Entrepreneurship, 3.51 Gpa

• Member of Beta Gamma Sigma (top 20% of class or better required). • Received Center for Entrepreneurship and Fellowship Fund Scholarship.

Bachelor Of Arts In Business Administration, 3.57 Gpa

• Minors in Entrepreneurship and Mass Communication. • Received Florida Bright Futures Scholarship for academic merit. • Graduated in 3.