• Perform research and analysis of underwriting, and audit procedures to identify root cause in an effort to create efficiency.• Managed numerous daily exception reports to assure remediation and/or problem solving to the issues captured.• Completed satisfactory audit reviews on both underwriter, and internally on Quality Control Specialists.• Recruited to perform numerous testing projects for new program releases, and internal exception reports.• Maintained contact with… Show more • Perform research and analysis of underwriting, and audit procedures to identify root cause in an effort to create efficiency.• Managed numerous daily exception reports to assure remediation and/or problem solving to the issues captured.• Completed satisfactory audit reviews on both underwriter, and internally on Quality Control Specialists.• Recruited to perform numerous testing projects for new program releases, and internal exception reports.• Maintained contact with Technical writers in order to complete updates to new programs, and exception reports.• Collaborate with Managers and other specialists that are responsible for executing testing of Default functions. Show less

• Maintain a constant pipeline of no less than 60 files at a time.• Collect and review documents from customers such as income, credit, property.• Constant contact with customers, guiding them through the whole refinance or purchase process.• Follow up weekly with customers to accommodate any updates, answer questions, provide any documentation needed, and build a rapport with the borrower through the funding process.• Move files from application to closing within a 30-45 day… Show more • Maintain a constant pipeline of no less than 60 files at a time.• Collect and review documents from customers such as income, credit, property.• Constant contact with customers, guiding them through the whole refinance or purchase process.• Follow up weekly with customers to accommodate any updates, answer questions, provide any documentation needed, and build a rapport with the borrower through the funding process.• Move files from application to closing within a 30-45 day period, keeping the customer informed. • Review title commitments, credit reports, appraisals, various home inspections, surveys and other common mortgage related reports.• Constant contact with title companies, credit agencies, appraisers, & inspectors to get necessary reports and provide any information needed to do so. Show less