Eric Seng Email & Phone Number

Folsom, California, United States

- One-voice from Customer Engineering organization to interact with Product Execution Team and cross group senior leaders.- Technical leader for platform hardware to drive Intel most advanced and high impact programs (Discrete GPU, notebook/desktop platform; lead program planning throughout the product lifecycle (from product definition to launch)- Tracked customer designs readiness, drove prioritization and program direction with prompt communication to the internal stakeholders.-… Show more - One-voice from Customer Engineering organization to interact with Product Execution Team and cross group senior leaders.- Technical leader for platform hardware to drive Intel most advanced and high impact programs (Discrete GPU, notebook/desktop platform; lead program planning throughout the product lifecycle (from product definition to launch)- Tracked customer designs readiness, drove prioritization and program direction with prompt communication to the internal stakeholders.- Led a team of customer enabling engineers to enable new platform solutions and technologies for OEMs/ODMs; provide mentorship to team members to deliver customer enabling success.- Listen to customers and drive customer feedback internally to factor into the program’s decision-making process and drive product growth.- Championed customer engagement with OEMs/ODMs from product concept, architecture deep dive, co-engineering, power-on, debug workshops till product launch.- Drove program retrospective and applied key learnings to improve future products and system architecture solutions.- Established strong network with the account teams (FAEs) to streamline the collaborations and manage customer expectation.- Drove innovation project to enable LTS (Low Temperature Solder) for board manufacturing readiness. Managed internal and ecosystem technical readiness, OEMs/ODMs enablement/relationship, and drive long-term LTS strategy to deliver competitive products.- Provided direct technical support to enabled US based OEMs in Data Center platforms and NVMe SSD Storage in IOT (Internet of Things) platforms. Show less

- Pioneered a new global support team, startup and managed a new hardware platform application engineering team to support Intel’s new technology products- Responsible as tech leader and program manager to scope technical readiness, developed customer enabling plan and design collaterals strategy to drive design wins and kick off design-in works with OEMs/ODMs/vendors- Collaborated with cross groups (Marketing, Planning, Architecture and Design team) to drive POR (Plan of Record)… Show more - Pioneered a new global support team, startup and managed a new hardware platform application engineering team to support Intel’s new technology products- Responsible as tech leader and program manager to scope technical readiness, developed customer enabling plan and design collaterals strategy to drive design wins and kick off design-in works with OEMs/ODMs/vendors- Collaborated with cross groups (Marketing, Planning, Architecture and Design team) to drive POR (Plan of Record) features and drive change based on the inputs from customer requirements/feedbacks- Drove co-engineering with OEMs/ODMs to bring up new platforms through technical program support and customer sightings management Show less

- Delivered technical support to OEMs/ODMs through board design review, power-on, lines down support and issue debug- Led PCIe, SATA, USB, DisplayPort and HDMI (industry standard) compliance tests during customer workshops, PCI-SIG and SATA-IO plugfests- Collaborated with different field of third-party vendors (device/chip/cable manufacturers, test fixture/equipment companies) to drive compliance/interoperability readiness. This enabled Intel’s chipset meeting compliance before product… Show more - Delivered technical support to OEMs/ODMs through board design review, power-on, lines down support and issue debug- Led PCIe, SATA, USB, DisplayPort and HDMI (industry standard) compliance tests during customer workshops, PCI-SIG and SATA-IO plugfests- Collaborated with different field of third-party vendors (device/chip/cable manufacturers, test fixture/equipment companies) to drive compliance/interoperability readiness. This enabled Intel’s chipset meeting compliance before product launch- Drove new closed chassis electrical validation and debug solution project ensuring toolset and SW readiness to enable OEMs/ODMs with deep dive hands-on training, collaterals and technical services Show less

- Validation project leader to drive Intel’s flagship desktop, HEDT (High-end Desktop) and gaming systems.- Influenced test and qualification processes, generated test summary and reported the progress to cross group managements.- Test plan owner to deliver HSIO interfaces test content across multiple projects to ensure proper test coverage.- Performed board level test and qualification to ensure newly designed desktop board meeting electrical and reliability specifications from… Show more - Validation project leader to drive Intel’s flagship desktop, HEDT (High-end Desktop) and gaming systems.- Influenced test and qualification processes, generated test summary and reported the progress to cross group managements.- Test plan owner to deliver HSIO interfaces test content across multiple projects to ensure proper test coverage.- Performed board level test and qualification to ensure newly designed desktop board meeting electrical and reliability specifications from product concept to final production.- Debugged issues discovered during validation, board circuitry design and analysis, BOM selection and qualification. Show less