• Performed first/second/third level desktop support; Analyzed and solved Mac and PC desktop and laptop issues• Network Administration; creating/administrating user accounts in Active Directory, Microsoft Exchange/Outlook, Adobe Creative Cloud, and Getty Images• Taken lead on supporting all IT and Online Creative Apple computers, which included; ordering, building, and maintaining• Helped maintain and administer the entire Apple infrastructure of 250+ computers across multiple states via JAMF Device Management

• Maintained the entire Apple infrastructure across multiple campuses, which included; updating and upgrading software and hardware on 200+ Apple computers, administrating multiple Apple servers, and creating/administrating hundreds of networkuser accounts• Assumed all on site management responsibilities in absence of the regional manager including; delegating work assignments, and creating/coordinating staff schedules• Assisted faculty, students, and staff with any and all IT specific needs• Maintained, with the assistance of fellow Help Desk members, the academic and administrative PC Infrastructures• Appointed project leader/manager on all department projects• Ordered equipment needed for the department along with processing the necessary purchase orders• Ran and terminated network cables