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Eric Serrano is listed as Customer Obsessed Transformation Leader at Microsoft, a company with 10 employees, based in Greater Chicago Area, United States, United States. AeroLeads shows a work email signal at microsoft.com and a matched LinkedIn profile for Eric Serrano.
Eric Serrano previously worked as Director, Customer Success Account Management at Microsoft and Director, Customer Success Manager at Microsoft. Eric Serrano holds Bachelor Of Science, Finance from Depaul University.
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AeroLeads found 1 current-domain work email signal for Eric Serrano. Compare company email patterns before reaching out.
An experienced customer success manager with over 15 years of experience in driving strategy in customer facing roles. I'm especially focused on penetrating customer organizations to work with key decision makers and understand their needs. This helps make recommendations that create long lasting partnerships, increases customer satisfaction, and ultimately leads to higher retention rates.Leveraging technology and data, I create best practices that increase business opportunities and help management clearly understand what's working and where improvement can be made. As a leader, I'm passionate about the teams I lead and people I work with. I continually exceed all sales, retention and growth targets and lead high performing teams to success.
Listed skills include Equities, Financial Services, Relationship Management, Financial Markets, and 49 others.
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Redmond, Washington, US
Managing a large team of experienced technology professionals, I work closely with customers and my team to empower them as a partner. In this role, we leverage a planning based approach to help our customers get the most out of their investment with Microsoft. We focus solely on financial services customers and that industry expertise helps us bring best.
Redmond, Washington, US
Helping enterprise financial services customers realize their digital transformation goals. Working closely with security, compliance and business leaders, I work to ensure alignment between all divisions to drive toward a highly collaborative, modern workplace.
Toronto, ON, CA
Manage a high performing team of market professionals responsible for strengthening customer relationships in an effort to grow gross sales and deliver increased retention rates.As a Client Specialist Manager, I'm focused on customer success and am responsible for developing new programs that facilitate positive alliances between Thomson Reuters and my.
Toronto, ON, CA
Customer Success Manager responsible for building relationships in a small number of large, enterprise accounts across the US. Worked to maintain a high level of customer retention as well as grow existing revenue. Oversaw all implementations, coordinated all resources for both training and technical design, and worked with all levels at the organization.
Toronto, ON, CA
Created a coaching based organization by designing a program centered around the development and growth of the employee. My goal in this role was to work with individuals and management to create a skills analysis of the employee that would ultimately help with identification of a career path. Once identified, our team worked to create a development plan.
US
Director of training for the Midwest and Southeast region managing both large scale rollouts and on going training support. Managed a team of 11 training specialists responsible for the implementation and training of over 100,000 desktops across the US and Canada while maintaining a high level of customer satisfaction. Responsible for creating and.
New York, NY, US
Vendor management role where I worked with many business units to identify business needs for high producing financial advisors. I specialized in areas such as team pay structure, customer relationship management applications, and effective sales strategies using financial planning. I was responsible for creating all business cases for external purchases.
New York, NY, US
- Designed, developed and implemented various training programs still in practice today to bolster customer growth and retention. - Implemented CRM solutions company-wide to increase work flow for teams producing US$1M in sales or more. - Developed and consulted on the formation of sales teams throughout the country.- Conducted distance-learning training.
New York, NY, US
Specialized in financial planning strategies for high net worth individuals with a focus on restricted securities, highly concentrated equity positions, and charitable giving.
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Quick answers generated from the profile data available on this page.
Eric Serrano works for Microsoft.
Eric Serrano is listed as Customer Obsessed Transformation Leader at Microsoft.
AeroLeads has found 1 work email signal at @microsoft.com for Eric Serrano at Microsoft.
Eric Serrano is based in Greater Chicago Area, United States, United States while working with Microsoft.
Eric Serrano has worked for Microsoft, Thomson Reuters, Thomson Financial, and Merrill Lynch.
Eric Serrano's colleagues at Microsoft include Chris Bain, Fahim Shariar, Luiz Alan, Lindsay K, and Bo Simmons.
You can use AeroLeads to view verified contact signals for Eric Serrano at Microsoft, including work email, phone, and LinkedIn data when available.
Eric Serrano holds Bachelor Of Science, Finance from Depaul University.
Eric Serrano is listed with skills including Equities, Financial Services, Relationship Management, Financial Markets, Market Data, Salesforce.Com, Management, and Coaching.
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