Eric Sestelo Dos Santos Email & Phone Number

Rio De Janeiro, Brazil

Sunnyvale, Califórnia, Estados Unidos

• Led a globally distributed team of 16 full-time engineers across the US, Brazil, and India to develop and enhance truck health management software.
• Implemented metrics and planning strategies to decrease resolution time for quality of service (QoS), ensuring timely resolution of issues and improving customer satisfaction.
• Created personalized user story descriptions encapsulating key details for developers, improving clarity and understanding of project requirements, resulting in faster development cycles and reduced rework.
• Established a professional release note process, ensuring clear and concise communication of product updates to stakeholders, leading to improved transparency.
• Created a professional change request (CR) contract between the company and clients, defining clear terms and expectations, reducing misunderstandings and disputes.
• Optimized backlog prioritization using automations and visual strategies, improving backlog management time.

Rio De Janeiro E Região, Brasil

• 𝐒𝐜𝐫𝐮𝐦 𝐌𝐚𝐬𝐭𝐞𝐫
• Implementing Agile methodologies and Scrum framework within the company.
• Facilitating Scrum meetings, Sprint Planning, Sprint Review, Sprint Retrospective and Daily Standup.
• Ensuring the team's adherence to Agile principles and practices.
• Guiding the team in making appropriate commitments through story mapping, backlog grooming, and task definition.
• Coaching the team in self-organization and cross-functionality.

Rio De Janeiro E Região, Brasil

• 𝐂𝐥𝐚𝐬𝐬𝐞𝐬
• Programming 101 - Introduction to computers and imperative programming languages.
• Programming 102 - Advanced programming
• Calculus 101 - Fundamental theorem of calculus, primitives. Integral applications.𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬
• Classes were held for more than 50 students, with a pass rate of 98%
• For level 2 classes, nearly 85% of students return.

Rio De Janeiro E Região, Brasil

• Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3, which improved user satisfaction by 25%.
• Built mock designs and wireframes for landing pages for 5 new product concepts
• Implementing contingency plans in case the website goes down
• Maintaining and expanding/enhancing the website once built
• Created accessible, responsive, and functional user interfaces to allow visitors on any device to have the same perfect user experience

Rio De Janeiro E Região, Brasil

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Built internal tool to automatically escalate support requests if they met certain criteria, reducing inefficiency of manual escalation
• Streamlined the process of responding to issues by implementing a ticketing system and grouping similar issues together to reduce the resources and time to complete inbound requests
• Creating a script to provide a warm welcome to customers resulted in a 62% boost in customer satisfaction.