Eric Shen Email & Phone Number

Chadstone, Victoria, Au

Clayton, Victoria, Au

Burwood, Victoria, Au

• Ensure the quality of installation, configuration and maintenance of hardware, operating systems and software including updates, patches and security patches to operating systems, software and firmware.• Ensure network software and hardware facilities are operating at optimum levels and any failures are corrected, including troubleshooting, diagnosis and remedy of faults.• Provide high quality support to AVN customers in fault resolution and service request provisioning.• Ownership and improvement of network service quality and operational processes.

Burwood, Victoria, Au

* Technical leader at Network Security areas, including Internet border, Next-Generation Firewall, ISE/Radius, Stealthwatch and Wireless* The technology leadership and planning for network services contributing to the currency and execution of service strategies and technology roadmaps, and contributing to the network component of solution architecture designs.* Manage the development and ownership of service, security and technology standards including the design, specification and configuration of network services.* Lead the network operation and process improvements activities and projects including effective use of automation and knowledge sharing across the network engineering and support teams.* Provide strategic advice, guidance and support to all staff on matters relating to the successful management, operation and future of the network services.* Performance and task management for a small team of network engineers and technicians.* Provide expert technical guidance, leadership and advice to network engineers and technicians along with related audio visual engineers and designers.* Manage utilisation and performance of network engineers and technicians ensuring they meet service requirements and performance objectives.

London, Uk, Gb

Delivery high level Solutions that help our customers to address the challenges our customer business faces - today and in the future. Simplify them communications, control costs and drive productivity of the workforce.

Shenzhen, Guangdong, Cn

• Designed network and system solutions for business departments;• Communicated with business departments, and coordinated the cooperation between network, system and web application engineers of infrastructure department and business departments; delivered these related services to business departments to fulfill their needs;

Melbourne, Victoria, Au

• Designing, planning and engineering Fabric Group’s Wan network (BGP ASN58733&OSPF protocol), with responsibility of Data and VoIP communication service, Keep the Data and VoIP communication network in good status.• Maintain Fabric Group’s internal network and phone system and voice mail system, include Melbourne Headquarter and Dalian, China Branch’s VoIP Networks

Us

• Maintain Shanghai unicom’s Wan, with responsibility for Data and VoIP communication service, Keep the Data and VoIP communication net work in good status.• Maintain Wireless (WIFI, Public Hot point) Networks• Maintain WCDMA & GSM site and relevant IP/SDH Carrier networks of Central Area Branch• Designed, tested and implemented new data-processing system such as DIA, Community Wide Band and VPN.• Conducted troubleshooting with different kinds of problems in Data and VoIP service of Shanghai Unicom Wan• Trained new employees of TCP/IP, SDH and VoIP technologies• Consultation for related organizations and enterprises

Master’S Degree, Software Engineering

Bachelor’S Degree, Mechanical Engineering And Automation