Eric Shepard Email & Phone Number

Surprise, Arizona, Us

• Manage & develop a group of 7-9 OSP Engineers for FTTX deployment (including engineering for SMB/Enterprise, MDUs, SFUs, cabinet placements, backbone designs, etc) in the San Diego area.• Manage end-to-end project plans for network deployment projects from evaluation through approval, design/engineering, permitting, construction and installation.• Communicate effectively with various teams (internal & external), including Deployment, Network Ops, Customer Service, Construction, municipalities, vendors, etc) involved in the FTTX process.• Identify roadblocks, recommend solutions, forecast, track & report on results to upper management.• Interview, hire, develop & mentor young OSP Engineers in a manner that allows them to focus on career development & personal growth while coaching them to achieve company goals & objectives.• In my time as Engineering Manager, multiple engineers have been promoted while there have been zero resignations. • From mid-2022 - 2023, our group was responsible for designing & managing the following: 266 completed UG/AR fiber placement projects (MDU, SMB/Enterprise, SFU)  50,164 service ready residential passings & 274 service ready enterprise passings.  440 approved permits (City of San Diego, SD County, MTS, SDGE, ATT, CalTrans, Chula Vista, etc).  Cabinet placements & backbone fiber in Chula Vista, Imperial Beach, National City & El Cajon.

•Design, engineer & manage the tw telecom/Level 3/Centurylink/Lumen fiber network for building entries (including outside plant and inside wiring), network expansions, fiber relocates, building augments, etc.•Coordinate & manage multiple projects simultaneously and in their entirety, from design to project completion, including: Cost estimating  Updating records systemsCreating budgets, writing purchase agreements, creating purchase orders, etc.Designing & Managing all splicing (outside plant and inside plant)Overall project design  Negotiating contractor/vendor pricingCoordinating floor space & right-of-entry with building owner/property manager  Performing final inspections on completed workOrdering materials  Approving invoicesAcquiring necessary permits (city, county, CalTrans, etc) Managing contractors & overseeing construction•Responsible for coordinating all emergency work (24 hours per day, 7 days per week) •Member of Underground Utility Conversion Committee – work with City of San Diego, AT&T, SDG&E, etc to underground existing aerial facilities throughout San Diego.•Projects managed have resulted in greater than 98% on-time customer completion dates.

San Clemente, California, Us

- Manage the quality assurance group for the as-built phase of the fiber to the home initiative taking place in various markets across the country.- Lead a team that ensures as-built documentation (splice sheets, as-builts, redlines, etc) match the GIS system records – communicate issues and ensure all records are corrected, and comply with customer architecture design guidelines.- Update and maintain inventory databases in addition to all other tools which track site, network, and fiber information.- Manage proposals, bids, scope definition, QC cycles and design review and approvals for a fiber to the home network.- Lead Quality Control Central team – responsible for quality checks on construction completed in field and ensure the completed product meets customer standards/architecture guidelines.- Work & coordinate with various customer markets and vendors across the country to communicate issues, timelines, etc, and ensure customer deadlines are met.

Broomfield, Colorado, Us

•Design, engineer & manage the tw telecom/Level 3/Centurylink/Lumen fiber network for building entries (including outside plant and inside wiring), network expansions, fiber relocates, building augments, etc.•Coordinate & manage multiple projects simultaneously and in their entirety, from design to project completion, including: Cost estimating  Updating records systemsCreating budgets, writing purchase agreements, creating purchase orders, etc.Designing & Managing all splicing (outside plant and inside plant)Overall project design  Negotiating contractor/vendor pricingCoordinating floor space & right-of-entry with building owner/property manager  Performing final inspections on completed workOrdering materials  Approving invoicesAcquiring necessary permits (city, county, CalTrans, etc) Managing contractors & overseeing construction•Responsible for coordinating all emergency work (24 hours per day, 7 days per week) •Member of Underground Utility Conversion Committee – work with City of San Diego, AT&T, SDG&E, etc to underground existing aerial facilities throughout San Diego.•Projects managed have resulted in greater than 98% on-time customer completion dates.•Received “Exceeds” rating in 2012, 2013, and 2014 through hard work and extended learning.•Promoted to managing 100% of tw telecom building augments, building entry projects, utility relocates, & network expansion projects in late 2012, when 2 positions were combined into 1.In 2013, completed the largest number of projects in the history of tw telecom (San Diego), by more than 25% over the previous record.In 2014, increased that number by an additional 25%.

•Served in various roles ranging from sales support (proposal development), project management & client relations, to contractor pricing negotiations, cost analysis, and sub-contractor management.•Negotiated costs with domestic and international contractors in order to lower overall project costs on a per-project basis allowing for an increase in profit margin by 9% from 2005 to 2006.•Scheduled and coordinated fielding (data collection) with domestic and international contractors for projects ranging in revenue from $2,500-$1,000,000.•Developed and streamlined processes for proposal development (the process in which the company bid on projects to potential clients); composed each proposal sent to clients from April 2005-Nov 2007. •Increased the percentage of proposals won from 40% in 2004-2005 to over 60% in 2006-2007.

- Served in various roles ranging from sales support (proposal development), project management & client relations, to contractor pricing negotiations, cost analysis, and sub-contractor management.- Negotiated costs with domestic and international contractors in order to lower overall project costs on a per-project basis allowing for an increase in profit margin by 9% from 2005 to 2006.- Scheduled and coordinated fielding (data collection) with domestic and international contractors for projects ranging in revenue from $2,500-$1,000,000.- Developed and streamlined processes for proposal development (the process in which the company bid on projects to potential clients); composed each proposal sent to clients from April 2005-Nov 2007.- Increased the percentage of proposals won from 40% in 2004-2005 to over 60% in 2006-2007.

•Served in various design-engineering roles of increasing responsibility including designing of T1 Circuits (Hicaps), designing of cell sites, and placement of loop electronics equipment.•Served as a point of contact and assisted in managing & coordinating various groups within SBC, including construction crews, testing centers, sales consultants, etc. •Assisted in creating & implementing new processes to streamline the design of T1 circuits, which contributed greatly to an increase in production and efficiency.•Managed budgeting decisions up to $25,000 per T1 service order (roughly 40-50 orders per month).•Received maximum possible team award 4 years in a row for excellent teamwork—2001-2004.•Orchestrated the successful handling of over 1,500 service orders for years 2001-2005 with > 99% on time delivery rate.

Bachelor Of Science (B.S.), Business Administration W/ Marketing Emphasis

Business / Religious Studies / History