Implemented sophisticated monitoring and alerting solution to improve support.Implemented new network design architecture to optimize the user experience.Implemented network configuration standards.Implemented a site scrub procedure.Implemented a Lunch and Learn program to teach the support team about key pieces of hardware and software to improve the support team.

Operate as a high-level engineer for network escalations.Extensive experience with LAN/WAN/WLAN networking.Firewalls, switching, routing, VLANS, VPN, DHCP, DNS, and more.Provide remote and onsite support to customersScrub site equipment to ensure the configurations are up to Single Digits standards. Proactively review networks and make necessary changes to increase efficiency and reliability. Perform maintenance, firmware, hardware Escalate to Development, Sales, or Install teams as needed.Strong focus on customer satisfaction!

Install and setup new service for customersDiagnose and repair existing service.

Provide access control for United States Postal Service, Boston. •Ensure postal trucks are secured before leaving the property. •Verify employees upon arrival, check identification and issue temporary identification as required. •Generate and review incident reports. •Perform radio checks with outside posts and Postal Police.

Clocktower Place Apartments•Responsible for responding to noise complaints, suspicious activity, and fire alarms. •Issued parking passes and unauthorized parking citations. •Signed visitors in and out, monitored video surveillance, wrote daily activity logs and incident reports.•Conducted foot patrols of inside and outside of the building and touch checkpoints to track tour progress. -Associated Grocers (A.G.)•Responsible for provided access control to the yard for delivery drivers, signing drivers in and out, and assigning dock door numbers for deliveries. •Notified receiving personal of truck arrivals and inquired if drivers needed assistance to unload.•Inspected trailers when leaving the facility to safeguard against the theft of A.G.’s equipment. •Conducted foot patrols of the inside and out of the building, responded to building alarms, and completed daily logs and incident reports.

La Quinta Inn and Suites•Maintained a quiet environment for the hotel guests. •Assisted hotel manager with unruly guests. •Conducted walking tours of each floor including the perimeter of the outside of the building. • Assisted manager by delivering hotel guests billing statements.