Eric Shotwell Email & Phone Number

As an independent contractor specializing in identity and access management, I focus on configuring systems for remote employees to optimize operational efficiency and ensure compliance with security protocols. My role involves implementing stringent network security measures, monitoring compliance with company policies, and managing security setups for new hires to bolster organizational security. I maintain constant availability to address urgent issues, showcasing my adaptability and dedication to operational continuity.Following are some of my contributions:• Network Security Enhancement: Implemented advanced verification protocols that significantly improve network security.• Remote Workforce Support: Ensured security standards for a 100% remote workforce, maintaining seamless operations.• Security Guidelines Development: Created customized security guidelines specifically designed for the nuances of remote operations.

Lumberton, New Jersey, Us

As an IT Consultant at Miles Technology, I provide specialized technology consultation and support to a varied client base. My responsibilities include deploying and managing advanced cloud technologies to improve organizational infrastructures and preparing for the ISC2 certification to bolster my cybersecurity expertise. I utilize Cisco and Cisco Meraki solutions to enhance network setups effectively. Additionally, I oversee technology upgrades and transitions, ensuring they are seamless and minimally disruptive.My Notable Contributions:• Cloud Integration: Successfully facilitated clients' transition to cloud-based solutions, significantly boosting their operational efficiency.• Network Optimization: Developed expertise in Cisco products, which has led to more reliable network configurations for clients.• Certification Achievement: Advanced my professional credibility by successfully completing segments of the ISC2 certification.• Process Efficiency: Optimized technology support workflows, achieving faster response times and elevated customer satisfaction.

Singapore, Sg

As a Network Engineer at Quest Global, I focused on enhancing the security and disaster recovery protocols for Honeywell's aerospace engineering networks. I efficiently managed network configurations and performance using CLI and PowerShell, and utilized tools like WireShark and PuTTY for thorough network analysis. My role involved automating routine network tasks through AI integration, significantly boosting system efficiencies and reducing manual effort. Additionally, I managed complex data sets and scripting to uphold system integrity and functionality.My notable outcomes for this role include:• Disaster Recovery: Implemented proactive disaster recovery strategies that minimized network downtime.• Automation Excellence: Pioneered AI-driven automation processes that notably enhanced data handling and processing speeds.• Software Quality Certification: Earned a DO-178C certification, improving software quality standards for airborne systems.• Network Management: Successfully executed critical network upgrades and migrations, ensuring zero data loss and minimal downtime.

Burlington, Massachusetts, Us

As an IT Engineer at FlightPath IT, I expertly managed endpoint configurations to secure and optimize IT operations. I enhanced service delivery using JIRA and AutoTask for efficient issue tracking and resolution. My focus on healthcare IT included deploying advanced RMM tools and robust VPN management systems. I fortified cybersecurity defenses using Kaseya/Datto RMM and Fortinet technologies, significantly mitigating risks. Additionally, I spearheaded seamless M365/O365 implementations across various client platforms.My key success for this role is:• Operational Efficiency: Advanced RMM settings streamlined IT management, significantly improving service delivery.• Cybersecurity Enhancement: Strengthened security measures, dramatically reducing cybersecurity incidents.• Customer Service Excellence: Delivered superior customer service, consistently achieving high satisfaction ratings.• Swift Technology Implementation: Efficiently rolled out Office 365 solutions, effectively reducing downtime for healthcare clients.

San Francisco, California, Us

As an IT Support Engineer at LinkLive, I managed VPNs, firewalls, and a variety of network devices, ensuring a robust network infrastructure. I provided 24/7 support across multiple operating systems, including Windows, Linux, MacOS, and Unix. I was instrumental in integrating Telephony and AI/Machine Learning technologies, enhancing our technical capabilities. Additionally, I managed Exchange servers and collaborated with various teams to synchronize IT strategies with broader organizational goals.Here are some of my proudest achievements:• Network Reliability: Achieved 99.9% uptime for essential network services, ensuring seamless operations.• Technology Integration: Spearheaded the adoption of AI technologies to boost network management efficiency.• System Migration: Successfully navigated complex IT transitions during critical system upgrades.• Team Collaboration: Improved team collaboration and operational efficiency through strategic stakeholder engagement.

At CHIPS Computer Technology, I managed client systems using industry-standard tools like ServiceNow and JIRA, ensuring streamlined operations and robust cybersecurity. I was responsible for scheduling and coordinating technical staff to support cybersecurity initiatives, enhancing team efficiency and operational readiness. My role included managing network devices and maintaining reliable exchange server operations, supporting the needs of a Zero-Trust IT Cyber Security firm.A few of my accomplishments are stated below: • Operational Efficiency: Optimized technical staff scheduling, improving response times and readiness.• System Reliability: Maintained high availability and reliability of network and server infrastructure, ensuring continuous operations.• Data Security: Implemented robust IT solutions that significantly fortified client data security.• Cybersecurity Enhancement: Strengthened the overall cybersecurity posture by effectively implementing and managing strategic IT protocols.

Middletown, Connecticut, Us

At Reality Interactive, I delivered high-quality technical support to clients, helping them effectively utilize and understand technology. My responsibilities included supporting a diverse range of client companies' IT infrastructures and maintaining network health using tools like WireShark and PuTTY. I specialized in configuring and maintaining Cisco and Cisco Meraki network devices, ensuring their optimal operation and security.My Notable Contributions:• Client Empowerment: Delivered training on network device management, significantly boosting client independence and skill.• Client Satisfaction: Achieved high levels of client satisfaction by swiftly and adeptly resolving network issues.• Network Stability: Enhanced network reliability by implementing strategic configurations and spearheading the development of network management best practices.

B.S., Mathematics

Master'S, Information Technology

Master'S Degree, Education