Eric Shotwell Email & Phone Number

• As an independent contractor specializing in identity and access management, I focus on configuring systems for remote employees to optimize operational efficiency and ensure compliance with security protocols. My role.
• Network Security Enhancement: Implemented advanced verification protocols that significantly improve network security.
• Remote Workforce Support: Ensured security standards for a 100% remote workforce, maintaining seamless operations.
• Security Guidelines Development: Created customized security guidelines specifically designed for the nuances of remote operations.

Lumberton, New Jersey, US

• As an IT Consultant at Miles Technology, I provide specialized technology consultation and support to a varied client base. My responsibilities include deploying and managing advanced cloud technologies to improve.
• Cloud Integration: Successfully facilitated clients' transition to cloud-based solutions, significantly boosting their operational efficiency.
• Network Optimization: Developed expertise in Cisco products, which has led to more reliable network configurations for clients.
• Certification Achievement: Advanced my professional credibility by successfully completing segments of the ISC2 certification.
• Process Efficiency: Optimized technology support workflows, achieving faster response times and elevated customer satisfaction.

Singapore, SG

• As a Network Engineer at Quest Global, I focused on enhancing the security and disaster recovery protocols for Honeywell's aerospace engineering networks. I efficiently managed network configurations and performance.
• Disaster Recovery: Implemented proactive disaster recovery strategies that minimized network downtime.
• Automation Excellence: Pioneered AI-driven automation processes that notably enhanced data handling and processing speeds.
• Software Quality Certification: Earned a DO-178C certification, improving software quality standards for airborne systems.
• Network Management: Successfully executed critical network upgrades and migrations, ensuring zero data loss and minimal downtime.

Burlington, Massachusetts, US

• As an IT Engineer at FlightPath IT, I expertly managed endpoint configurations to secure and optimize IT operations. I enhanced service delivery using JIRA and AutoTask for efficient issue tracking and resolution. My.
• Operational Efficiency: Advanced RMM settings streamlined IT management, significantly improving service delivery.
• Cybersecurity Enhancement: Strengthened security measures, dramatically reducing cybersecurity incidents.
• Customer Service Excellence: Delivered superior customer service, consistently achieving high satisfaction ratings.
• Swift Technology Implementation: Efficiently rolled out Office 365 solutions, effectively reducing downtime for healthcare clients.

San Francisco, California, US

• As an IT Support Engineer at LinkLive, I managed VPNs, firewalls, and a variety of network devices, ensuring a robust network infrastructure. I provided 24/7 support across multiple operating systems, including.
• Network Reliability: Achieved 99.9% uptime for essential network services, ensuring seamless operations.
• Technology Integration: Spearheaded the adoption of AI technologies to boost network management efficiency.
• System Migration: Successfully navigated complex IT transitions during critical system upgrades.
• Team Collaboration: Improved team collaboration and operational efficiency through strategic stakeholder engagement.

• At CHIPS Computer Technology, I managed client systems using industry-standard tools like ServiceNow and JIRA, ensuring streamlined operations and robust cybersecurity. I was responsible for scheduling and coordinating.
• Operational Efficiency: Optimized technical staff scheduling, improving response times and readiness.
• System Reliability: Maintained high availability and reliability of network and server infrastructure, ensuring continuous operations.
• Data Security: Implemented robust IT solutions that significantly fortified client data security.
• Cybersecurity Enhancement: Strengthened the overall cybersecurity posture by effectively implementing and managing strategic IT protocols.

Middletown, Connecticut, US

• At Reality Interactive, I delivered high-quality technical support to clients, helping them effectively utilize and understand technology. My responsibilities included supporting a diverse range of client companies' IT.
• Client Empowerment: Delivered training on network device management, significantly boosting client independence and skill.
• Client Satisfaction: Achieved high levels of client satisfaction by swiftly and adeptly resolving network issues.
• Network Stability: Enhanced network reliability by implementing strategic configurations and spearheading the development of network management best practices.

B.S., Mathematics

Master'S, Information Technology

Master'S Degree, Education