Eric Showalter Email & Phone Number

Chicago, Il, Us

Baltimore, Md, Us

Baltimore, Md, Us

Baltimore, Md, Us

Beverly Hills, California, Us

The customer service leadership role for Ticketmaster/Live Nation’s US operations encompasses all customer service functions related to the support of over 60 million US event tickets sold through the 4th largest e-commerce site in the world (along with traditional contact center sales). Current responsibilities include budget responsibility over $16 million, 12 direct reports, 500 associates and departments which will service over 3 million fan interactions through phone, e-mail, chat and social media platforms. This role involves not only the day to day planning and preparations for major event on sales and sporting events across the US, but also consulting and advisement on new client RFP’s, on site assistance at events like the Super Bowl, time sensitive and critical interactions with client leaders to solve fan/revenue impacting situations and consistent interaction with clients and fans to meet and exceed their ever growing needs and concerns. Additionally, this role supports the printing and delivery of 25 million tickets each year through the Ticketmaster Fulfillment team, the direct supervision of the Ticketmaster Fraud Prevention team along with day to day management of the 240 seat Charleston Contact Center.

Beverly Hills, California, Us

Contact Center Director working with call center management, corporate leaders and artists, venues and sports leagues to ensure holistic customer satisfaction for all parties involved in the primary and resale markets. This role was tasked with integrating the customer service operations of the second largest ticket resale site, TicketsNow, into the Ticketmaster Contact Center environment while also servicing the rollout for a major new partnership with the NFL, NFL TicketExchange. This role was also responsible for direct client/call center relationship development. This role required day to day interaction with clients ranging from Madison Square Garden, the NBA, MLB, NASCAR and a multitude of other clients across the US to build stronger relationships and consistent contract renewals. Daily conversations, subject matter presentations, site visits, problem solving, etc were all parts of this role.

Beverly Hills, California, Us

Contact Center leader charged with leading sales and service operations within a major support center for the world's leading ticketing company. Oversee 50 management team members and a fluctuating staff of 450 to 650 agents. Our center manages the fulfillment of over 10 million packages per year, handles millions of customer contacts and provides World Class Service at every turn!

Site Manager/Director in multiple centers across the US and Canada for a industry leading Teleservices company.

Ba, History, English

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