Eric Siew Email & Phone Number

Kuala Lumpur, My

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Support Analyst Business Process Automation/ Fabric/ Corporate Relationship Management system

Federal Territory Of Kuala Lumpur, Malaysia

(Master Global New Account Analyst Customer Care Professional)Global New Accounts Analyst Customer Care Professionals ensure an extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information. Customer Care Professionals recommend tailored solutions to customers who include relevant products, services and membership privileges.… Show more (Master Global New Account Analyst Customer Care Professional)Global New Accounts Analyst Customer Care Professionals ensure an extraordinary customer experience through prompt and accurate responses to customer inquiries, value generation to increase customer loyalty, along with the responsibility of evaluating and analyzing account information. Customer Care Professionals recommend tailored solutions to customers who include relevant products, services and membership privileges. My Role & Responsibilities in this department:Providing an exception level of customer service through daily connection with our customers.Major role of this position is to provide high proficiency handling with customers media by completing application decision at acceptable performance standards.Multitask and efficiently navigate through multiple systems to analyze customer information during application process.Handling customer queries received via phone call, email correspondence received by fax or post.Processing Charge / Credit and Small Business credit card applications for new or existing customers through a number of internal systems.Understanding all relevant Risk, Compliance and Fraud criteria and ensure the adherence with.Document necessary application information and recommend solutions that benefit the application decision.Taking on-job-training (OJT) support role for the new hires. Show less

Malaysia

Malaysia

Malaysia

Kuala Lumpur, Malaysia

* To affiliate worlwide policies and procedures as well as strive to offer exclusive service & products to customers.* provide first call resolution (FCR) in regards of customer's enquiries upon their first contact with American Express.* To enhance customer relationships and adding value, which included premium services we provide to our corporate card members and program administrators.* Become a Team Player, as day in and day out we need to liase with other team to… Show more * To affiliate worlwide policies and procedures as well as strive to offer exclusive service & products to customers.* provide first call resolution (FCR) in regards of customer's enquiries upon their first contact with American Express.* To enhance customer relationships and adding value, which included premium services we provide to our corporate card members and program administrators.* Become a Team Player, as day in and day out we need to liase with other team to achieve on a same goal and to drive excellent results.* To hanlde escalation calls which come into our bucket resolve it with alternative solutions which able to minimize the impact of the relationship of our partnership's company.* Able to work under minimize supervisions as accountability is essential on this role.* Able to work extra miles, in order to gain satisfaction from our corporate card clients. Show less

Kuala Lumpur, Malaysia

I work as assistant supervisor to handle in stock/ out stock , daily sales, closing of daily sales, handle face-to-face customer inquiry, and ensure our branches are able to hit monthly sales goals.• Provide sales and cross sales assistance to customer.• Provide suggestion and opinion to customer according to their budget and requirement.• Assist customer to reload credit and sales - Digi services. • Provide technical assistant for customer.• Second in charge at Cahaya… Show more I work as assistant supervisor to handle in stock/ out stock , daily sales, closing of daily sales, handle face-to-face customer inquiry, and ensure our branches are able to hit monthly sales goals.• Provide sales and cross sales assistance to customer.• Provide suggestion and opinion to customer according to their budget and requirement.• Assist customer to reload credit and sales - Digi services. • Provide technical assistant for customer.• Second in charge at Cahaya Outlet Show less