Inside Sales and Customer Service Specialist.

Managed distributor, and on/off premise account relationships and off site event marketing coordination.

Identify, research, and engage with prospective clients in key domestic retail chains and international markets, tailoring sales opportunities according to market research and industry networking. Manage special sales from inception to production; oversee product creation processes, including printing, editorial, design, and inventory control. Cultivate team building and project efficiency through meetings with executive team and providing feedback on management decisions. Plan and manage trade shows. Effectively train a direct report on new processes, including data entry, catalog creation, and other special assignments. Analyze key account data to increase sales opportunities. Write contracts for various product rights including audiobook and other sublicense projects.

Manage client relationships.Sell English products around the world.Work with a team to create custom products to fit individual customer needs.Sell and write contracts for domestic rights deals.Serve customers in whatever capacity is required.

Proofread, cleaned, tagged, and stylized manuscripts for publications.Wrote reading guide for The Scarlet Lion, a book for 2010 U.S. publication.Inserted photo placements and captions into manuscripts.Wrote book synopses for sales team to pitch to book buyers.Handled shipments for entire office on an international level (avg. 150 pcs/day).Received finals, reprints, and ARCs of books.Coordinated drop ships direct from printers to buyers.Reduced customer service expenses over $200 within 3 months of employment.Negotiated the terms of postal machine, reducing cost by $77.

• Managed Convenience Store inventory, ordering, tagging, and stocking.• Operated the customer service counter.• Developed ideas and helped plan weekly advertising themes.• Created a Facebook store page for the bookstore.• Designed monthly newsletter for Convenience Store.• Maintained clean and presentable displays, making signs and new displays as needed.• Responsible for opening and closing cash registers.• Increased sales for Convenience store.

• Managed weekly campus newspaper, a staff of 17 editors.• Organized circulation for a readership of 3,000 people across the nation.• Directed communication between section editors, layout editors, and photo editors toconsistently achieve deadlines.• Wrote for the news, intersection, and voices, or opinion, sections when needed.• Proofread the entire paper before submitting it for publication.• Purchased supplies as needed.• Promoted from section editor to managing

2008Wrote test scripts for accounting department software.Edited and updated the "Help" documentation for the software.Entered invoices into Lawson, an accounting software package.Operated the front desk, or customer service counter, answering phones and directing calls.

Purchased DVD's, Videogames, and CD's from customers according to condition and inventory quantity, being fair to both the company and the customer.

Pulled, checked, packed, manifested, and palletized product to fill orders.

Opened and closed store.Tagged and stocked merchandise.Cleaned displays and store.