Regional Branch Manager ► Boosted Client Retention Through Stellar Service ► Grew Sales
Southwest Region Tucson El Paso Albuquerque
Privately-held commercial laundry service provider in the Southwest USA region, serving academic institutions, multi-family housing properties, on-premise laundries, military and government facilities, and the hospitality industry.Provided management for three regions while supervising 26 employees. Started with oversight of Tucson region, then expanded to direct efforts in El Paso after 18 months, and finally asked to manage the Albuquerque region as well. Drove revenue and profitability while developing employees.► Grew client retention from 90%-98% by providing exceptional service and strengthening relationships; proactively partnered with clients to meet needs, provide new equipment, and improve facilities.► Boosted revenue 25% within two years by pioneering use of internet-enabled card/cashless vending.► Saved $30K in annual parts expenses by introducing practice of employing used parts in existing machines.► Re-signed largest client with $125M in annual revenue and 125 internet-enabled machines by providing stellar customer service and proactively building relationship as helpful partner.