Eric Sikorski Email & Phone Number

Continually improve the delivery of service within SysGen’s technical departments, while contributing to the profit of the company through efficient delivery and improvement of these services.•Provide indirect management and leadership to the Technical Account Executives.•Provide direct management and leadership to the Field Services Managers.•Focus on client retention and client satisfaction.•Increase SysGen effectiveness by orienting, training, coaching, and counseling staff. Communicating values, strategies, and objectives; planning, monitoring, and appraising job results; developing a climate for offering information and opinions.•Ensure SysGen service related policies and procedures are documented, communicated and improved upon by creating baseline measurements to judge effectiveness.•Create, adjust and improve upon internal or external processes to maximize efficiency, profitability for SysGen while still increasing customer satisfaction and retention.•Deliver feedback to Field Service Managers.

Calgary, Canada Area

Mixing professional studio portrait techniques with my own personal dynamic lightning set-up i am able to create unique professional photos. Experience shooting event night-life, studio portrait, fashion and commercial photography.

• Lead the Service Delivery of MS and CSP across new and established customer base. • Assist customer to develop strategic and operational approach to IT; understanding what the customers core business needs are. • Demonstrate the value of the service purchased by customer to turn reputation into revenue for sales through monthly business and service reviews with customers• Recommend solutions to problems and cost-effective strategies for clients. • Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establish service improvement activities when required

Calgary, Canada Area

Report to the Director of IT and Vice President of Operations. Manage delivery teams responsible for the operational support of more than 300 organizations across North America. Focus on improving overall performance and efficiency within the delivery teams. Ensure change management is being followed to prevent unplanned work, engage resources during critical client outages and implement best practices while maintaining client relationships. Improve service quality, team leadership and performance management.

Calgary, Canada Area

Involved in the hiring process for Technicians.Reviewing resumes and interviewing potential candidates for the Remote Services team. Process building, implementation and improvement. Putting together SOP's based off the ITIL framework. Closely work with Marketing to assist with client facing events. Guest speaker at SAIT for industry speaker day for the Fast Track programs. Head trainer for clients. Conducting training sessions going over different technologies clients have deployed in their environment. Training new hires to the service desk team, ensuring they are up to speed on all internal processes. Managing a team of IT consultants that take care of SLAs for 90 companies. Project/Technical lead for a cellular migration. Handling all orders, setups and any phone issues for all Employees spanning to all 6 Graycon offices. I currently manage the cellular environment.Administrator for Office 365 Hybrid deployment. Managing and troubleshooting issues related to Office 365/Exchange 2010 deployment. Escalation point for team members who are dealing with complex issues. Handling the phone and ticket queues and ensuring wait times are minimal. Support clients by spanning Tier 1, 2 and 3 support responsibilities including engaging external partners or vendors to resolve client support needs. Hands on experience troubleshooting: Windows Server 2003, Windows Server 2008, Standard and Small Business Server Editions, Exchange, Hosted Exchange, Office 365, BES,VMWare VSphere, VMWare ESX and ESXi, Microsoft Hyper-V, Citrix XenServer, Active Directory, Office 2007 and 2010, Windows XP, Windows 7, Windows 8, Symantec Endpoint Protection, Microsoft ForeFront, Microsoft SharePoint.

Calgary, Alberta

Managing and administrating servers and users for small to medium sized businesses.

North Vancouver

Coached affiliates in marketing techniques such as: creating websites, banner ads and placement as well as in-person sales techniques. Other responsibilities included: writing copy to be used for web and print media, creating and conducting training via tele-seminars to help coach affiliates. Created spreadsheets based on affiliate’s referral rates and presented them to the CFO.

North Vancouver

Traveled across North America to events that held over a thousand participants where I would run sales and train volunteers. Duties included: Training, creating a detailed sales report sent to the CFO upon completion of event. Setting up and tearing down POS computer terminals.

North Vancouver

Gained experience cold-calling individuals to offer them Life Coaching program opportunities. Duties included: meeting monthly sales quotas, being the point person for all data entry for the rest of the sales team, helping with tele-seminars and offering live assistance, traveling to local events to be a Brand Ambassador for the life coaching program.

Network Technician, 3.97

The Network Technician Fast Track program is a 32 week intensive program technically focusing on Cisco, Microsoft, open source.

Photography

Photography Certificate specializing in professional portrait studio photography, printing, editing and touch-ups.