Eric Silverstein Email & Phone Number

Irvine, Ca, Us

I focus on operational excellence across the entire organization, lead data and digital transformation, and increase productivity, efficiency, and profitability. Key Operational Functions:- Developed the 1st industry mobile and entertainment marketplace for global airline content and metadata management services, resulting in a 300% increase in bottom-line results and steady annual returns.- Executed a new data analytics platform with AI integration for global client content recommendations, improving customer satisfaction scores driving efficiency and cost savings.- Designed and enhanced media infrastructure with global metadata integration across all Hollywood and international media and TV companies, fostering greater collaboration with international team members and elevating customer satisfaction.- Ensures business strategy and operational workflows align across each client entertainment brand.- Leads a global team of developers through design and each project management milestone, leveraging the full suite of Atlassian and Microsoft Office365 apps.- Executed implementation and customization of Hollywood's leading asset and work order management software into our digital lab infrastructure, improved efficiency and customer service by 100%. - Facilitated sales strategic approach, led to the signing of one of the top 10 airline clients in the world.- Achieved MPAA & TPN security review within three months of launch.

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Directed business positioning, strategic plan development, market research, and SWOT analysis. Established KPIs, operating goals, realignment initiatives, and productivity improvements across key client departments.KEY ACCOMPLISHMENTS:• Executed strategic repositioning – a client Asian market approach leading to $3Million client commitment. • Led account management team at Outbox Technology - Global Entertainment Ticketing Company through strategic leadership and operational oversight. • Championed development of current procedures, established new tools and support for all U.S. account managers. • Strengthened Outbox results across all AEG venues / AXS clients in less than three months through improvements in communication and collaboration, more significant business development acumen.

Directed strategic repositioning, restructured marketing message and business model to capitalize on the global reach of a new mobile - based economy.KEY ACCOMPLISHMENTS:• Championed a cutting edge solution that was under NDA with global brands. • Drove leadership vision and direction for project team and business, being a key advisor and expert to key stakeholders involved in the projects.

Responsible for strategic leadership and guidance to leverage AIA entertainment content and IT solutions across all group companies. Created new Customer Experience program, offering solution and new revenue streams across customer journey.KEY ACCOMPLISHMENTS:• Successfully closed multi-million dollar, multi-year contracts through 2015• Championed new ideas and developed new approaches and methods to move the company forward, being a visionary in strategic leadership to strengthen company’s position in the global market.• Spearheaded innovative strategies and plans that significantly mitigate project and organizational risks through cross–functional leadership and problem solving skills.

Glendale, Ca, Us

Held full Profit and Loss responsibility for building and directing the new inflight entertainment U.S. operation. Oversaw the business plan, business development strategy, Legal, HR and IT functions.KEY ACCOMPLISHMENTS:• Increased EBIT percentage every year for 11 years consecutively and grew on average by 20% in the last year.• Led all major Hollywood studios and international distributor contract negotiations, resulting in approximately 50% increase in content availability, which saw an immediate 25% increase in customer satisfaction. • Championed new ideas and developed new approaches and methods to move the company forward, being a visionary in strategic leadership to strengthen company’s position in the global market.• Managed a team of 25 employees leading to $40 million in revenues through strategic leadership and business development acumen. • Forged strategic partnerships to streamline operations and lower costs by 30% without compromising on service quality. • Achieved highest employee and client retention rate in the group by employing elite customer service and personnel training to enhance motivation and bridge knowledge gap. • Successfully implemented Microsoft Dynamics Navision for global financial reporting. • Established 10% increase in tax benefits through synergies, while alleviating paperwork for clients.

Responsible for upgrading infrastructure to meet service client needs, automated communication flow with headquarters in Germany, and streamlining processes with third party suppliers.KEY ACCOMPLISHMENT:• Guided the development strategy leading to improved margins and bottom-line by 50% by employing elite problem solving and operational oversight skills.

An international movie sales company founded in 1970 by Maurice "Red" Silverstein, former President of MGM international. Provided key sales channel to the international marketplace. One of the founders of the Independent Film MarketsBrought in to manage the transition of the business− Managed all communications and producer relationships− Managed accounting and financial reporting for the company until closing− Liquidated assets and assisted employee with relocation

OPERATION MARKETING ANALYST 1993-1997The hotel implemented a new position to more effectively control our payroll costs in line with our revenue expectations. The position enabled the hotel to review each task and the payroll costs associated, across each department. With the hotel uniquely positioned as a conference center, along with a landmark theater attached to the property, the hotel was able to cater to a wider market− Reported directly to the General Manager, with ongoing participation in Sales and Marketing meetings− Met with each department manager to better understand their needs and the staffing structure required− Worked with our Advertising agency on all marketing campaigns and promotions. Point of contact for all PR needs− Sales trips to central reservation groups to update the sales staff on key differentiators within the propertyPAYROLL MANAGER 1990-1993Assisted the accounting department while attending NYU Leonard Stern School of Business, with a primary focus on payroll operation. At that time the hotel was called Hotel Macklowe− Managed weekly payroll for 600 employees− Assisted Accounts Payable department with invoices and payments− Participated in weekly meetings with ControllerHaving worked through the years with all employees, their payroll and overall operational needs, when the time came for the famous developer Harry Macklowe to sell his hotel, I was placed in charge of presenting the hotel and all its great assets to potential new owners. It was sold to the Millennium / Capthorne group. It is now the Millennium Broadway Hotel.

Bachelor, Marketing

Associate Degree, Marketing