SQL | SSIS | Oracle | .Net | Web API | Unix– Maintaining ID card data for international insurance members, while creating, reviewing, and performing DBA requests ranging from Unix commands to complex DML statements (SQL, Oracle).– Supporting applications for billing management, online enrollment, and international markets (CignaLinks).– Analyzing data issues flowing from front end systems to Oracle, SQL, and data extracts, while providing 24/7 on call support for job failures (Shell Scripts, SSIS).– Interviewing new hires and helping with onboarding and training.– Deploying code changes in Test, Stage, and Production, as well as identifying code issues via root cause analysis and creating enhancement requests for the development team.– Responding to and assigning ServiceNow incidents in a timely manner, while creating technical documentation so future tickets can be quickly resolved.– Facilitating communication between business and technical teams to find solutions.

SQL | C# | Azure DevOps | CyberArk | SSIS | Power BI– Monitored SSIS jobs and troubleshot job failures by debugging packages and scripts.– Performed sanity testing after sprint deployments and located data issues by writing complex queries.– Responded to ServiceNow incidents and tasks, managing access requests and configurations for data stewards.– Communicated with developers from other applications on a regular basis to produce solutions, while working in a cloud environment using jump host and CyberArk.– Completed crucial tasks using Visual Studio Team Services Automation.– Worked with TechOps to identify deadlocks and execute stored procedures, analyzing data to determine root cause of application issues.– Created documentation as a point of reference for team members while performing standard operating procedures.– Debugging, Testing, Configuration Management, Cross-team Collaboration, Automation

– Developed C# code for a complex telecom application, including legacy systems and microservices, debugging code using session information from the call center.– Provided support and development on various workflows, such as Preordering, Ordering, and Checkout.– Participated daily in standup meetings, communications with the business team, and updating user stories.– Managed cloud servers using Amazon Web Services.– Strategic Communications, Project Development, Risk Management, Workflow Management, Coding Experience

– Acquired development experience and training in the following technologies: C#, HTML, CSS, JavaScript, TypeScript, Angular, ASP.Net MVC, SQL.– Worked on the company housing application.– Wrote technical documentation for future developers.

Selling ADT security systems to residences and businesses.

Taught English courses to middle school students.

Managed tenant accounts for the storage facility

Customer service, outgoing calls, updating information, customer interviewing

Inventory management, customer service, sales, product maintenance, freight management, fork lift operation, cashier.