Eric Sims Email & Phone Number

Idaho, United States

Boise, Idaho

Boise, Idaho

Boise, Idaho

IT Tech on a project for St. Luke's Hospital

Boise, Idaho Area

Forklift certified – Operate forklift dailyAbility to understand all aspects of receiving /unloading or loading operations within a warehouse facility, working alone or in teams with minimal supervision to accomplish job duties. Handle the movement of pallets and cases on and off trailers and other vehicles by using a forklift, pallet jack or by hand.

Boise, Idaho Area

• Responsibilities included:
• Retain customers who were considering cancelling their DIRECTV accounts by reselling the value of DIRECTV and matching their wants, interests, and needs with programming and equipment options.
• Ensure customers were aware of promotional offers available on their accounts for equipment as well as for premium services.
• Offered bundling services with local providers available in customer’s area for those customers not currently in a bundle.
• Assisted with technical support issues affecting customer’s service.
• Addressed billing issues and disputes as well as educate customers as to billing breakdown. Skills required:Communication skillsTeamworkComputer/technical literacyLearning skillsStrong work values

Boise, Idaho Area

• Responsibilities Included:
• Understanding the learning styles of each agent on the team, and then coaching to those styles while still being able to coach to the team as a whole.
• Guiding agents through their path of learning and advancement to help them improve in their current positions while preparing them for future endeavors within the company.
• Communicated with management as well as my fellow Team Leaders any successes within my team, as well as any struggles we may have been facing.
• Identified and sent forward any issues that may impact the way the agents did their jobs and/or issues that could affect the company.
• Created an upbeat, enjoyable environment for my team to work in by coming up with games to play, daily/weekly/monthly contests, and by playing a variety of music throughout the day. Skills required:Communication.

Boise, Idaho Area

• Responsibilities Included:
• Interviewed possible candidates for employment based on the expectations of the company, and then made the decision as to whether or not that candidate would be sent forward as a possible new hire.
• Assisted with job/career fairs to promote the employment options with DIRECTV, and spoke directly to possible candidates at the events to inform them of the career opportunities with DIRECTV.
• Attended weekly meetings to review the status of staffing, including the upcoming training classes I was responsible for helping to fill, as well as churn rate within the company and what we could do to reduce it.
• Followed up with new hires through their first weeks of training to get feedback on how the overall hiring/training process was going and to see if there were any thoughts on how it could be improved.
• Spearheaded the Employee Referral Program which prompted agents to both register on the website, as well as recruit friends and family to apply for jobs/careers at DIRECTV. Skills required:Communication.

Boise, Idaho Area

• Responsibilities Included:
• Understanding the learning styles of each agent on the team, and then coaching to those styles while still being able to coach to the team as a whole.
• Guiding agents through their path of learning and advancement to help them improve in their current positions while preparing them for future endeavors within the company.
• Communicated with management as well as my fellow Team Leaders any successes within my team, as well as any struggles we may have been facing.
• Identified and sent forward any issues that may impact the way the agents did their jobs and/or issues that could affect the company.
• Created an upbeat, enjoyable environment for my team to work in by coming up with games to play, daily/weekly/monthly contests, and by playing a variety of music throughout the day. Skills required:Communication.

Boise, Idaho Area

• Responsibilities Included:
• Assisted Team Lead in daily responsibilities such as sending in emails regarding any trends the agents were seeing, as well as hourly reports on team status throughout the day.
• Provided hands on assistance by being able to go the agents desk and see exactly what issue/concern they were having to be able to provide the best solution and support.
• Communicated with upper leadership as well as fellow Team Support Specialists about successes we had as a team as well as struggles we faced to help ensure the department as a whole was successful.
• Assisted in de-escalating calls by providing agents with offers/solutions that may have been outside of their initial guidelines.
• Took over and handled escalated calls in situations where agents were not able to de-escalate on their own.

Boise, Idaho Area

• Responsibilities included:
• Retain customers who were considering cancelling their DIRECTV accounts by reselling the value of DIRECTV and matching their wants, interests, and needs with programming and equipment options.
• Ensure customers were aware of promotional offers available on their accounts for equipment as well as for premium services.
• Up-sold customers on products they may not have had such as; advanced equipment, premium programming, and/or major sports packages.
• Offered bundling services with local providers available in customer’s area for those customers not currently in a bundle.
• Assisted with technical support issues affecting customer’s service.

Boise, Idaho Area

Boise, Idaho Area

Boise, Idaho Area

Associate Of Arts And Sciences (Aas), Network And System Administration/Administrator

Activities and Societies: Phi Theta Kappa Honor Society

High School Diploma, General Studies