Eric Sincebaugh Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Raleigh, North Carolina

Global Value Commerce (GVC) is North America’s leading e-platform, unlocking value in the pre-owned sporting goods equipment market with a major focus in golf and archery equipment. •Developed and manage the only online procurement of pre-owned archery equipment. Created the Archery Value Guide through significant industry knowledge and research. Currently onboards archery pro shop retailers to provide secondary income through archery equipment trade-in. Repairs and inspects all pre-owner archery equipment. •Outdoor category buyer for Gear Hunter online store. Includes buying for archery, footwear, apparel, optics and camping gear, while building annual sales forecast for the next season. •Executes and models the GVC marketing team for weekly marketing promotions, while adhering to the OEM and MAP guidelines per brand. Creates social media influencer content as well as emails and print media. •Responsible for all base SKU data creation of products and pricing, including inventory as needed.

Cary, Nc

Capital One Financial Corporation is an American bank holding company specializing in credit card sales. Located inside Bass Pro Shops, the world’s leader in hunting and fishing gear, they have become one of the leading credit card issuer for the East region for Bass Pro Shops MasterCard. •Primary CLUB manager for the Cary, NC location serving as the liaison between the retail store and Capital One management. •Managed the Capital One branch inside Bass Pro Shops with labor and development of CLUB booth outfitters including scheduling, recruitment, hiring, performance appraisals, ongoing compliance and education, and issuing appropriate discipline steps as needed.•Lead management teams and outfitters for execution of account acquisition for Capital One MasterCard CLUB cards.•Coach, lead and model customer service strategies and CLUB integration into service standards and expectations.•Review and analyze reports on dashboards for relevant performance metrics to lead development and execution of corrective action planning for store for targets being missed.•Develop rapport between departments, leads and new outfitters to engage those to drive CLUB MasterCard referrals.•Execute all CLUB promotional offers, oversee delivery of program services and marketing materials. Ensure each is valid per MasterCard and Capital One compliance. •Serve as the lead of the CLUB MasterCard Instant Issuance compliance process, including plastic and supply inventory, dual control, proper documentation, training and user management.•Served as manager on duty throughout the Bass Pro Shops to lead, direct, and exceed sales and customer satisfaction goals.

Raleigh, North Carolina

Nationwide Insurance Company is one of the largest insurance and financial service providers solely focusing on customers and valuing people for the last 90 years.•Served 60 to 70 commercial claims per month, focusing on top notch customer service while negotiating for all parties involved, including working catastrophe duty. •Investigated commercial claims by taking recorded statements from all parties involved, while focusing on a solution for all. •Review and verify complex commercial auto and general liability policies for coverage, paying special attention to any gaps in coverage as it related to the claim. •Provide explanation of policy terms, limits and claims handling procedures to customers and claimants.•Accountable for negotiating personal injury claims with respect to privacy for the injured claimant while being alert for possible fraud indicators.

•Created and implemented a business to serve the outdoor sports community, focusing on customer service and specializing in custom archery. •Executed all major business practices and decisions, including establishing and maintaining relationships with vendors and customers. •Implemented marketing plans and effective strategies to improve sales, growing each consecutive year and achieving yearly sales of $750,000 in just under three years in business. •Effectively managed merchandise including buying, receiving, maintaining point of sale statistics, and completing inventory. •Responsible for the hiring, firing, training, and management including scheduling and payroll for all employees.

Raleigh-Durham, North Carolina Area

•Managed day-to-day entrepreneurial company, focusing on building rapport with vendors, employees and customers to grow yearly sales to $875,000 in less than six years. •Analyzed daily reports for sales and projections, while building upon a customer’s average sales ticket. •Managed and trained fifteen associates to build and create archery equipment for hunters and sportsmen alike. •Facilitated the acquisition of Federal Firearm License (FFL) and in effort to increase firearm offering to customers. •Successfully established indoor archery range as secondary revenue stream, that ultimately paid for the annual building lease.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate Of Arts (A.A.), Business Administration And Management, General