Eric Skidmore Email and Phone Number

Responsible for developing large enterprise global IT Service Management solutions. Consults with clients to shape objectives, service requirements, financial goals, and service transformations. Develops client ITSM solutions involving multiple ITSM systems: ServiceNow BMC Remedy, Cherwell, JIRA, HP Service Manager, Ivanti, and Micro Focus. Applies Automation solutions to client environments including RPA, Runbook, Analytics, AI, Discovery, Patching, and Provisioning. Designs and develops ITSM and Automation solutions, costing, and delivery solutions across all industry segments. Provides ITSM Service Management solution support on US Federal, State, and Local opportunities. Produces proposal content, graphics, presentations, and all engineering design and solution artifacts. Develops Statements of Work and performs service contract reviews. Leads service transition turnover post sales to global engineering and delivery teams. Collaborates with all Infrastructure silos on all support staffing, monitoring and management tools, reporting, SLAs, and SoWs related to Data Center, Hosting, Cloud, Network, Security, End User Services, Business Continuity and Disaster Recovery, and Regulatory Compliance as it relates to, and integrates with ITSM tools and processes. Coordinates the application of automation tools related to cloud and hybrid infrastructure services, field services, and end user services

Leads and develops global IT Service Management solutions for large enterprise clients. Captures, analyzes, and interprets client technology requirements, designing and developing ITSM solutions, costing, and delivery solutions for the Financial, Manufacturing, Transportation, Communications, Energy, Retail, Health, Technology, Entertainment, and Public Sector industries.• Provides sales and pre-sales support services for all global new business opportunities from $100K to over $1 Billion. Influences Sales, Account Executives, and Enterprise Architects in shaping and developing new client opportunities, Conducts win- strategy labs• Consults directly with clients on business objectives, service requirements, and financial goals• Manages all global new business solution activities from sales, proposal, engineering, and delivery teams• 12-years experience in Service Management, Integration and Cross Functional solutions, providing ITIL best practices, coordinates security engineering, regulatory, and global trade teams to ensure compliant security solutions, resolves technology and delivery obstacles to meet client requirements

Selected by HP Sales Support management to launch new Cross Functional services team, providing all service management, enterprise security solutions, and integration services across all ITO technologies, including Data Center, Storage, End User, Field Services, Network, Applications, Cloud, Account Governance, Contract Management, Project Management, and Account Finance.

Developed Voice and Data network solutions for EDS Global Sales Support organization, Developed solution design, and sales support processes, developed portfolio offerings, produced sales collateral, client facing presentations, graphic design, statements of work.

Promoted to Director of Communications Services, managing all EDS Network Services solution architects providing all voice and data solutions for EDS clients, including all Network Security solutions.