Eric Slosky Email & Phone Number

Boston, Massachusetts, United States

• Product leader overseeing the order experience department, directing the organizational vision, roadmap planning, and milestone execution
• Defined platform strategy to develop a scalable order management system that seamlessly handles 1B requests per day
• Implemented web and mobile post-order customer experience improvements across order tracking and issue resolution journeys

Boston, Massachusetts, United States

• Founded new order financials engineering team to overhaul all payment interactions and resolve customer refund issues, recovering $25M in the first year of operation
• Led design and delivery of off-the-shelf purchase capabilities by integrating a third-party point of sale system, enabling the opening and expansion of nine Wayfair physical retail stores
• Managed 5Q objectives and feature prioritization for three product teams, defining requirements for all developer interactions with complex customer order, product, and fulfillment purchase order data

Boston, Massachusetts, United States

• Coordinated adoption of a stable and universal purchase order API for 100M annual dropship and internal warehouse fulfillment requests, lowering total reroute processing time from two hours to under five minutes
• Launched a solution to address unassociated parcels arriving at crossdock facilities, recovering $30M in annual losses

Boston, Massachusetts, United States

• Directed order processing team as product owner and scrum master by leading Agile software development ceremonies
• Analyzed datasets and created trackable metrics on order hold issues to achieve a 80% reduction in avoidable cancellations
• Developed technical features to scale the order processing pipeline, maintaining an uptime of 99.9% during all peak sales events since 2020

Boston, Massachusetts, United States

• Spearheaded project team on preventing customer scam and presented further recommendations to leadership
• Led requirements gathering and product discovery to assess the order processing impact on on-time customer deliveries, increasing the accuracy of supplier shipments by 5%

Tempe, Arizona

• Developed and implemented a database of order information from the past five years, adapted to the needs of their niche market segment
• Performed a measured analysis of the international sales data in order to provide business solutions concerning customer acquisition, daily operations, and production
• Presented quantitative and qualitative findings in a 60-minute presentation to the Director of Sales, Director of Production, and President of GCTS
• Formulated recommendations regarding future hiring processes, SEO, and a new marketing strategy

Scottsdale, Arizona

• Worked directly with the Human Resources department to ensure accuracy across the company-wide payroll system
• Designed a system to identify and resolve all issues regarding insurance benefits plans for over 850 employees
• Aided in various projects including managing new hire information and customer satisfaction surveys

Phoenix, Arizona Area

Bachelor Of Science - Bs, Management Science

High School, Valedictorian - Class Of 2015