Eric S. work email
- Valid
- Valid
Eric S. personal email
Eric S. phone numbers
With nearly 15 years of extensive experience implementing effective fraud prevention and risk mitigation strategies, I have continuously achieved success and reduced costs for leading organizations, such as Capital One, Amazon, and Sony. As an expert Fraud Strategist, I am known for facilitating cross-functional collaboration with internal teams, as well as for mentoring diverse individuals and developing innovative enforcement programs that successfully detect, investigate, and highlight fraudulent accounts. Throughout my impressive career, I have regularly leveraged thorough investigations, incisive analyses, informative reporting, communication skills, and anti-money laundering techniques to directly contribute to significant cost-savings and enhancement of company operations. Currently, as a Fraud Strategist with Sony PlayStation, I define and implement the company’s fraud product vision, technology strategy, and architecture. In this role, I am also responsible for facilitating cross-functional collaboration with interdepartmental teams, including Data Science, Engineering, Legal, CX, and Product Security, to ensure implementation of new fraud procedures is in alignment with their respective operations. I have also successfully identified and executed process enhancements in SMS notifications to help the company save more than $3.4M in annual operational costs. I am known by my colleagues as an innovative, data-driven, operationally compliant, detail-oriented, and technical expert who can always be trusted to implement effective fraud prevention strategies that revitalize company operations.
-
Associate Director - Fraud And RiskChewyKirkland, Wa, Us -
Associate Director - Fraud & RiskChewy Sep 2024 - PresentBellevue, Washington, United States
-
Fraud StrategistPlaystation Sep 2022 - Sep 2024Seattle, Washington, United States• Define and implement fraud product vision, technology strategy, and architecture to further streamline organization processes.• Facilitate cross-functional collaboration with interdepartmental teams (Data Science, Engineering, Legal, CX, Product Security) to ensure implementation of new fraud procedures is in alignment with their respective operations.• Serve as Fraud department representative for projects involving Account Takeover (ATO), malicious content, spam, recidivism, and other nefarious activities.• Spearhead the training of fraud related tools, processes, and procedures for global partner teams.• Establish and maintain positive, lasting relationships with multiple vendors, negotiating contracts, and vendor performance.• Mitigate future risk by monitoring and analyzing multiple channels such as online transactions, credit/debit card activities, account openings, and other financial activities for potential fraud indicators.• Enact detailed investigations into instances of potential fraud, which might include analyzing transaction histories and compiling findings into detailed reports, to determine root cause of issue and take preventative action. • Ensure fraud prevention and detection strategies fully cohere with industry regulations, relevant laws, and company policy. -
Sr. Program ManagerAmazon Jul 2020 - Sep 2022 -
Program ManagerAmazon Oct 2019 - Jul 2020Greater Seattle Area• Oversee the performance of more than 20 fraud investigators on one of Amazon’s investigative teams. • Deliver enhancements to processes and procedures, ascertaining consistency and accuracy while fostering growth and investigative skills.• Responsible for engaging with Amazon Legal and outside counsel on arbitration cases and other confidential legal matters.• Function as global point of contact for sensitive investigations into suspected fraudulent sellers and activity.• Accountable for boosting decision quality by 11% in first quarter by providing investigators with new tools and resources.
-
Incident ManagerAmazon 2018 - Oct 2019Seattle, Washington• Functioned as Regional Lead for several different global escalation types, including fraud, document authentication, and legal arbitration cases. • Administered director-level and above escalations requiring deep dive, root cause analysis, risk mitigation and elimination, and executive-style write-up detailing preventative actions initiated.• Executed deep dive reviews and risk analysis on high-visibility issues and strategic Amazon sellers.• Recognized and addressed root causes, process, and procedural gaps, while providing recommendations in association with risk monitoring.• Carried out comprehensive auditing of multiple high-judgment teams in an effort to promote accuracy and consistency.
-
Financial Crimes Compliance AnalystAmazon 2017 - 2018Seattle, Washington• Acted as Project Lead for the Financial Crimes Compliance Team’s Enhanced Due Diligence (EDD) program. • United with all internal stakeholders in creating a rigorous and complex EDD program to detect potential money laundering, terrorist financing, fraud, and other nefarious activity across several Amazon products. • Assumed responsibilities for Rule Tuning projects, which entailed deep diving and analyzing large sets of data for commonalities and trends, and subsequently suggesting changes to existing rules and creation of new rules.• Constructed, implemented, and orchestrated a Customer Risk Rating (CRR) model, working in conjunction with the EDD program. Also, aligned with other stakeholders to accelerate and enhance the model, compiling, analyzing, and presenting monthly and quarterly metrics to senior management for Amazon Pay products, in addition to evaluating the health of multiple programs. • Composed documents highlighting training, workbooks, procedures, workflow, decision trees and other methods for achieving accelerated success.• Authored several guidance documents that promoted mentoring and alignment of all teams.
-
Senior Aml InvestigatorCapital One 2012 - 2017Greater Seattle Area• Accountable for having performed thorough investigations to detect and identify various financial crimes, including market manipulation, terrorist financing, insider trading, and money laundering. • Generated and submitted suspicious activity reports (SARs) for True Name Fraud, Identity Theft, Money Laundering, and Insider Trading.• Performed comprehensive due diligence investigations on high risk customers, PEPs, and entities deemed as high risk.• Offered review of internal reports created to detect and prevent potential financial crimes.• Evaluated and executed Customer Risk Rating Model (CRR), making decisions to protect company from risk. -
Senior StockbrokerScottrade 2005 - 2012Greater Seattle Area• Fulfilled the quick and accurate execution of trades for our clients, both over the phone and in person.• Imparted review of customer account margin delinquencies, voluntary and mandatory corporate actions, and option exercises and expirations using Excel calculations and other platforms.• Directed and trained other branch employees.• Earned lead presenter and speaker role, which aided in-office seminars educate our clients on markettopics such as understanding margin, option trading, and order types.• Excelled in providing outstanding customer service in the office and over the phone. Garnered a reputation that led to many clients asking to speak only with me when they needed service.• Issued cold calls to potential clients, and followed up with current clients to inform them of accounttransfers, pending paperwork, and other issues.• Supported clients with questions regarding our trading platforms and website.• Received many letters, notes, and emails praising my customer service and knowledge.• Played vital role as a member of the Scottrade Advisory Committee.
Eric S. Education Details
-
Criminal Justice -
Wgu WashingtonBusiness Administration And Management, General -
Associate'S Degree
Frequently Asked Questions about Eric S.
What company does Eric S. work for?
Eric S. works for Chewy
What is Eric S.'s role at the current company?
Eric S.'s current role is Associate Director - Fraud and Risk.
What is Eric S.'s email address?
Eric S.'s email address is es****@****zon.com
What is Eric S.'s direct phone number?
Eric S.'s direct phone number is (760) 931*****
What schools did Eric S. attend?
Eric S. attended University Of Washington, Wgu Washington, Edmonds Community College.
Who are Eric S.'s colleagues?
Eric S.'s colleagues are Larry Adams, Paulina Layton, Paul Rhee, Randy Webster, Dave Buis, Daniel S., Silu Zhao.
Not the Eric S. you were looking for?
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial