Eric S. Email & Phone Number

Kirkland, WA, US

Bellevue, Washington, United States

Seattle, Washington, United States

• Define and implement fraud product vision, technology strategy, and architecture to further streamline organization processes.
• Facilitate cross-functional collaboration with interdepartmental teams (Data Science, Engineering, Legal, CX, Product Security) to ensure implementation of new fraud procedures is in alignment with their respective.
• Serve as Fraud department representative for projects involving Account Takeover (ATO), malicious content, spam, recidivism, and other nefarious activities.
• Spearhead the training of fraud related tools, processes, and procedures for global partner teams.
• Establish and maintain positive, lasting relationships with multiple vendors, negotiating contracts, and vendor performance.
• Mitigate future risk by monitoring and analyzing multiple channels such as online transactions, credit/debit card activities, account openings, and other financial activities for potential fraud indicators.

Greater Seattle Area

• Oversee the performance of more than 20 fraud investigators on one of Amazon’s investigative teams.
• Deliver enhancements to processes and procedures, ascertaining consistency and accuracy while fostering growth and investigative skills.
• Responsible for engaging with Amazon Legal and outside counsel on arbitration cases and other confidential legal matters.
• Function as global point of contact for sensitive investigations into suspected fraudulent sellers and activity.
• Accountable for boosting decision quality by 11% in first quarter by providing investigators with new tools and resources.

Seattle, Washington

• Functioned as Regional Lead for several different global escalation types, including fraud, document authentication, and legal arbitration cases.
• Administered director-level and above escalations requiring deep dive, root cause analysis, risk mitigation and elimination, and executive-style write-up detailing preventative actions initiated.
• Executed deep dive reviews and risk analysis on high-visibility issues and strategic Amazon sellers.
• Recognized and addressed root causes, process, and procedural gaps, while providing recommendations in association with risk monitoring.
• Carried out comprehensive auditing of multiple high-judgment teams in an effort to promote accuracy and consistency.

Seattle, Washington

• Acted as Project Lead for the Financial Crimes Compliance Team’s Enhanced Due Diligence (EDD) program.
• United with all internal stakeholders in creating a rigorous and complex EDD program to detect potential money laundering, terrorist financing, fraud, and other nefarious activity across several Amazon products.
• Assumed responsibilities for Rule Tuning projects, which entailed deep diving and analyzing large sets of data for commonalities and trends, and subsequently suggesting changes to existing rules and creation of new.
• Constructed, implemented, and orchestrated a Customer Risk Rating (CRR) model, working in conjunction with the EDD program. Also, aligned with other stakeholders to accelerate and enhance the model, compiling.
• Composed documents highlighting training, workbooks, procedures, workflow, decision trees and other methods for achieving accelerated success.
• Authored several guidance documents that promoted mentoring and alignment of all teams.

Greater Seattle Area

• Accountable for having performed thorough investigations to detect and identify various financial crimes, including market manipulation, terrorist financing, insider trading, and money laundering.
• Generated and submitted suspicious activity reports (SARs) for True Name Fraud, Identity Theft, Money Laundering, and Insider Trading.
• Performed comprehensive due diligence investigations on high risk customers, PEPs, and entities deemed as high risk.
• Offered review of internal reports created to detect and prevent potential financial crimes.
• Evaluated and executed Customer Risk Rating Model (CRR), making decisions to protect company from risk.

Greater Seattle Area

• Fulfilled the quick and accurate execution of trades for our clients, both over the phone and in person.
• Imparted review of customer account margin delinquencies, voluntary and mandatory corporate actions, and option exercises and expirations using Excel calculations and other platforms.
• Directed and trained other branch employees.
• Earned lead presenter and speaker role, which aided in-office seminars educate our clients on markettopics such as understanding margin, option trading, and order types.
• Excelled in providing outstanding customer service in the office and over the phone. Garnered a reputation that led to many clients asking to speak only with me when they needed service.
• Issued cold calls to potential clients, and followed up with current clients to inform them of accounttransfers, pending paperwork, and other issues.

Criminal Justice

Attended but did not graduate. Stopped attending due to COVID.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Associate'S Degree