Eric Smith Email & Phone Number

Texas, United States

United States

Dallas-Fort Worth Metroplex

Recognize opportunities and realize the aggressive business growth potential in the Dallas market. Guided six direct reports in managing 130 professional CDL drivers and software operators. Communicate innovative strategies while offering critical insights backed by market data, operational trends, and account acquisition to enable the leadership team’s decision-making process. Review and progress policies to promote safety, improve efficiency, and meet regulatory requirements.» Lead the conversion and continuous improvement of a 24/7 six-shift model from the previous Monday - Friday two-shift model. o Increased division operator headcount by 40% to meet the production demands of a specific client.» Champion site management at client facility as the company liaison; ensured operations aligned with company practices and standards.» Advise leadership on continuous improvement projects; develop teams to take on objectives for streamlined implementations. o Entrusted as the interim GM for three months, successfully managing three locations and facilitated an administrative office expansion into a new space. » Generate and analyze reports, including but not limited to productivity, compliance checklists, staffing levels, and operations trends, to identify and address areas of improvement.» Perform recruiting tasks, capturing top talent to fill ranks. Execute training and progression plans to promote from within, building a culture of excellence that drives revenue. » Align operations with mission and values, ensuring a consistent message of quality and timely delivery for key accounts nationwide.

Dallas, Texas, United States

Coordinated the efforts of a vast logistics program with a fleet operated by 60 professional drivers. Delegated projects to six direct reports, including Associate Logistics Manager and Transportation Managers, to improve quality while remaining cost efficient. Enforced DOT and safety standards.» Accurately produced invoices for major accounts, including a $9+ million dedicated 3PL account.» Hosted weekly progress and collaboration meetings with the Operations Manager and Director; addressed performance and efficiency challenges, safety compliance, and developed growth plans.» Sharpened daily strategic planning of loads to meet contractual on-time performance requirements. Communicated objectives and goals to all personnel for transparency.» Navigated the COVID-19 outbreak and guidelines; kept drivers safe and engaged while maintaining service quality. Capitalized on an increase in revenue from an uptick in supply and demand. » Reviewed driver payroll; reconciled shortfalls and acknowledged inefficient distribution across the fleet.» Orchestrated and dispatched up to 300 loads daily.» Fielded customer inquiries, resolving problems. Leveraged expertise in AS400 for internal customers, drivers, and carrier partners (i.e., backhaul vendors, yard management companies, etc.)» Promoted within a year of hire from Planner, Associate Logistics Manager due to ability to deliver against operational performance metrics, knowledge of practices and SOP, and deploying creative solutions.

Los Angeles, California, United States

Directed and coordinated activities of 300 + agents, crew chiefs, and fleet service clerks. Facilitated the complete installation of new SOP due to the merger with U.S. Airways. Held Ground Security Coordinator/SIDA badge clearance.» Analyzed and enhanced ground operations, conducting compliance auditing at two domestic or international airports per week; completed the changeover to new SOP, including: o Cargo weight and balance, security apron, aircraft approach direction, safety stops, GPU usage, wheel chocking, FOD, aircraft marshaling, PPE, etc. » Generated detailed reports on areas of improvement. Aligned direction and strategy with leadership at the airport level with corporate standards.» Experienced with MD80; Boeing 737, 757, 767, 777, 787; Dreamliner; and Airbus A319, A321 aircraft.

Bachelor Of Science - Bs, Business Management

Master Of Science - Ms, Arts, Entertainment, And Media Management