Eric Smith Email & Phone Number

Brandon, Florida, United States

• Responsible for administering Microsoft Azure solutions and services related to computers, network, and security, Microsoft Office365, Intune, and Azure Active Directory.• Provision new user accounts, computers, and phones.• Administer, troubleshoot, and research organization's Anti-Virus security solutions. • Providing quality technical support, in person and remotely using great communication, interpersonal and problem-solving skills, along with patience, with a customer-friendly attitude.• Responsible for resolving complex support requests with computer hardware, software, and network systems.• Setup/Move computer hardware systems• Lead and assist in special projects.• Provides research and support for new technologies to be used within our environment.

Tampa, Florida

• Responsible for administering Microsoft Azure solutions and services related to computers, networks, and security, Microsoft Office 365, Intune, and Azure Active Directory. • Provide first-level support to users by researching and answering questions, resolving problems, and providing resources. • Build and configure Windows workstations and perform software/hardware troubleshooting and diagnostics. • Assists users in resolving hardware and software issues. • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. • Improved system performance by identifying problems and recommending changes. • Accomplished information systems and organizational mission by completing related results as needed. • Perform troubleshooting techniques over the phone or via web messenger to identify and resolve issues.

Contracting Technician for the United States Postal Service.•Provide quality technical support to 250 users, remotely and in person.•Move, install, configure, and upgrade computer hardware, software, and peripherals for 300 PC's.•Troubleshoot and resolve computer hardware, software, printing, installation, word processing, email and operating system issues utilizing diagnostic techniques and investigating causes.•Operate, monitor, repair, replace, and maintain computer, printer, and server equipment components.•Provide assistance in the administration of e-mail systems, performing system back-ups, and useand repair RF scanners. •Train internal and off-site users in repairing and resolving reoccurring issues.•Maintain network connectivity, add or remove computers from network domain, configure and set up network switches and routers.

Topeka, Ks

•Responsible for running computer programs designed to update and support the system and for ensuring they complete their processes correctly with the desired effect.•Monitored consoles, performed necessary system checks, and ensured print jobs completed. •Responded to inquiries and provided assistance to bank employees.•Evaluated new programs and monitored programs for changes to the system.•Logged, trafficked and updated projects in program management software.

Diploma, Computer Programming, A'S & B'S

I completed a career focused computer programming program in which I learned how to write code in several different formats, how.

In Progress, Computer Systems Networking And Telecommunications, A'S

Activities and Societies: I was a non-traditional student attending as an adult.My employer had me take classes in order to further my.