Technical Support Specialist
Nov 2019 - Feb 2020
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Eric Sofer Email & Phone Number
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Location
Greater Cleveland, United States, United States
Who is Eric Sofer? Overview
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Eric Sofer previously worked as Technical Support Specialist at Blue Technologies and Customer Service Specialist at Teksystems. Eric Sofer holds Computer Science from Cleveland State University.
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About Eric Sofer
Eric Sofer possesses expertise in microsoft office, microsoft excel, microsoft word, training, microsoft sql server and 4 more skills. He is proficient in English.
Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Training, and 5 others.
4 roles
Eric Sofer work experience
A career timeline built from the work history available for this profile.
Customer Service Specialist
Teksystems
- Per contracts, I worked at Cleveland Clinic, PNC Bank, and Flynn Restaurant Group:
- Password resets
- Troubleshooting first level support issues in SAP
- Contact update and verification using Office 365
- Escalation to both local support teams and internal departmental support
Apr 2018 - Dec 2018
Technical Support
Fleetmatics A Verizon Company
- Worked as a technical service representative to activate and troubleshoot GPS devices
- Activated and monitored GPS devices on Fleematics proprietary software applications
- Fixed and implemented cellular and satellite communications (AT&T and Verizon)
- Used SMS for analysis and diagnostic functions for GPS units
- Classified and addressed customer job sheets
- For Telogis, Samsung’s real-time in-cab navigation app:o Classified, escalated, and closed navigation feedbacko Modified process of updating vehicle position discrepancies
Nov 2016 - Oct 2017
Senior Qa Analyst
- Served as COMS' first dedicated QA analyst, working in an agile environment:
- Organized and formalized testing processes, creating a proper QA plan
- Created all new test plans, suites, and cases
- Strongly contributed to company's revised Assessments tests, enabling achievement of tight release date
- Formulated smoke tests, regression tests, and critical test suites
- Performed release day QA testing
Dec 2015 - Apr 2016
2 education records
Eric Sofer education
Computer Science
Computer Science
FAQ
Frequently asked questions about Eric Sofer
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Where is Eric Sofer based?
Eric Sofer is based in Greater Cleveland, United States, United States.
What companies has Eric Sofer worked for?
Eric Sofer has worked for Blue Technologies, Teksystems, Fleetmatics A Verizon Company, and Coms Interactive.
How can I contact Eric Sofer?
You can use AeroLeads to view verified contact signals for Eric Sofer, including work email, phone, and LinkedIn data when available.
What schools did Eric Sofer attend?
Eric Sofer holds Computer Science from Cleveland State University.
What skills is Eric Sofer known for?
Eric Sofer is listed with skills including Microsoft Office, Microsoft Excel, Microsoft Word, Training, Microsoft Sql Server, Technical Documentation, Technical Customer Support, and Qa Software Testing.
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Eric Sofer
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