Eric Sowards Email & Phone Number

Develop, maintain and support end point images, standards, audio visual, presentation. Maintain service level agreements as it relates to IT infrastructure for end points. Development of standardization process for IT Infrastructure as it relates to endpoints and connectivity. Aid Systems, Networks and Cloud teams with setups and maintenance of systems.

Rockaway, New Jersey, United States

Communicate directly to end users to assist in questions and/or problem resolution. Document any and all work performed for customers in Salesforce/ServiceMax, and work with the customer support team in handling Level 1 and 2 system issues.

Responsible for the integration of hardware and software with the Activu System. Such items include AV equipment, Network switches, Servers, as well as software which can be proprietary, or 3rd party.

• Responsible for the building of servers including all hardware, software, and the physical preparation of the server racks, Mitshubishi projection cubes, cabling, and hardware.
• Perform troubleshooting
• Setup of Servers, Server Racks and any video/ audio equipment to test while in house before delivery to the client
• Provide Customer Service to all accounts with regards to hardware and software

Florham Park, NJ

• Provide life cycle customer service and technical support to clients regarding: time clock installation, service after the sale, and ongoing payroll support.
• Perform Clock Troubleshooting
• Assist in the collection and delivery of Payroll data into payroll software
• Setup of database for clients payroll collection including earnings codes for employees, lunch punches, and employee enrollment
• Provide Customer Service to all accounts with regards to billing, software, and hardware

• Assist the owners with computer maintenance, account service, customer service, and assist with local account sales.
• Perform IT troubleshooting on computers/printers and Smartphone’s at business office
• Collect/ deliver ad copy to and from various customers for advertising
• Deliver invoices on payments to be made from customers
• Provide Customer Service to all accounts on bills, advertising ideas, and mailing schedules of product

Bedminster, NJ

• Ensured phones and associated voicemail’s were answered and checked, worked on various computer issues until resolution could be found or issue required further escalation.
• Performed computer troubleshooting on three different computer systems built for Pfizer Pharmaceutical sales
• Managed voicemail calls for various sub companies within Pfizer Pharmaceutical: build case tickets, escalating, or contacting the representatives who issued calls for follow up information.
• Supported broadband connection for traveling representatives/home users.
• Provided support for printers and printer related computer issues.
• Troubleshooting of three different proprietary software programs built for Pfizer sales team.

Bachelor Of Applied Science (Basc), Computer Systems Networking And Telecommunications

Network Technician, Graduated

High School