Eric Spano Email & Phone Number

Calgary, Alberta, Canada

- Handle client and third-party inquiries by calls and emails daily efficiently and as per company standards and guidelines- Respond to average of 50 to 70 emails a day in a very professional, empathetic, and personalized manner.- Verify incoming documents with 99% accuracy rate for deficiencies as per compliance and audit guidelines.- Follow-up with Clients on any outstanding/pending documents required to complete transactions, inaccordance with Olympia Trust Company’s customer… Show more - Handle client and third-party inquiries by calls and emails daily efficiently and as per company standards and guidelines- Respond to average of 50 to 70 emails a day in a very professional, empathetic, and personalized manner.- Verify incoming documents with 99% accuracy rate for deficiencies as per compliance and audit guidelines.- Follow-up with Clients on any outstanding/pending documents required to complete transactions, inaccordance with Olympia Trust Company’s customer service standards.- Support team members by offering daily coaching and assistance with processing when volumes arehigh.- Remain up to date on all Olympia products, services, legislative requirements.- Ensure the efficiency of business processes, policies, and procedures, to deliver on client commitments with speed and quality.- Organize and assist with the training of any new and existing team members.- Actively assist and participate in projects and team meeting.- Flexible to perform various assigned tasks as requested by team and management.- Organize, and process an average of 4 to 5 fundings a day for third party purchases while meeting set strict timelines Show less

Calgary, Alberta, Canada

- Build a Team and hiring employees to provide exceptional Neo Experience every day.- Coach and mentor a high performing team of specialists who advocate for the customer and take pride in helping Neo customers everyday.- Provide operational direction to the support team to meet constantly changing business needs- Learn, build and actively maintain a high level of expertise on Neo’s product and processes and use that knowledge daily to effectively resolve customer issues, deescalate… Show more - Build a Team and hiring employees to provide exceptional Neo Experience every day.- Coach and mentor a high performing team of specialists who advocate for the customer and take pride in helping Neo customers everyday.- Provide operational direction to the support team to meet constantly changing business needs- Learn, build and actively maintain a high level of expertise on Neo’s product and processes and use that knowledge daily to effectively resolve customer issues, deescalate situation with upset customers if necessary and always find an opportunity to improve. Show less

Calgary, Alberta, Canada

- Provide the best experience possible, analyze their needs and guide the customer in all the process of buying a car (9 cars per months).- Proactively contact prospect in order to buy car for the pre-owned inventory (4/5 cars per month)

Le Plessis-Robinson, Île-De-France, France

- Developing and implementing the commercial methods and marketing strategies throughout the dealerships in France.- Project Manager: develop job repositories and make them available for all the retailer in the country. - Project Manager: rewrite the fundamentals of the Used car Sales Manager profession- Coaching the new Renault Used car manager- Developing and monitoring the customer quality experience. Audit, coaching and providing advices to dealership in difficulty. car… Show more - Developing and implementing the commercial methods and marketing strategies throughout the dealerships in France.- Project Manager: develop job repositories and make them available for all the retailer in the country. - Project Manager: rewrite the fundamentals of the Used car Sales Manager profession- Coaching the new Renault Used car manager- Developing and monitoring the customer quality experience. Audit, coaching and providing advices to dealership in difficulty. car sales managers. Show less

Région De Montreuil, France

- Coach and manage 14 used car sellers in order to go over the objective of selling 150 vehicles per day online.- Pricing vehicles sent from all the RRG store in the country, and sale them to professional. (Average of 270 vehicles /days)- Coach and Manage E-sellers- Coordinate the customer database (more than 4,900 resellers) and follow-up the purchase order in order to charge between 6,000 and 7,000 vehicles per month.- Reorganize the customer complaint service and by 40% the… Show more - Coach and manage 14 used car sellers in order to go over the objective of selling 150 vehicles per day online.- Pricing vehicles sent from all the RRG store in the country, and sale them to professional. (Average of 270 vehicles /days)- Coach and Manage E-sellers- Coordinate the customer database (more than 4,900 resellers) and follow-up the purchase order in order to charge between 6,000 and 7,000 vehicles per month.- Reorganize the customer complaint service and by 40% the budget allocated for that- Solve problems and ensure the follow-up customer’s complaints and the back-up of the resolution Show less

Région De Rennes, France

- Coach and manage 11 used car sellers in order to go over the objective of selling 200 vehicles per month.- Manage all the marketing campaign of the dealership and selling the financial solution to all customers.- Create all the conditions in order to involve the Team and challenge them with quality, operating and profitability objectives.- Help Sales Representatives in closing transactions and support daily in the field.- Train, develop, manage and motivate a sales team.-… Show more - Coach and manage 11 used car sellers in order to go over the objective of selling 200 vehicles per month.- Manage all the marketing campaign of the dealership and selling the financial solution to all customers.- Create all the conditions in order to involve the Team and challenge them with quality, operating and profitability objectives.- Help Sales Representatives in closing transactions and support daily in the field.- Train, develop, manage and motivate a sales team.- Ensure the sales department’s management, productivity and efficiency.- Ensure that the manufacturer's processes and policies are well applied.- Perform the sales department’s administrative management (inventory, various reports, etc.). Show less

Région De Toulouse, France

- Sell 220 cars per year. - Offering and selling the best financial solution to every customer and managing the whole financial process- Coach young representative- Be responsible for financing and leasing vehicles according to the standards of financial rules- Fill-out sales and lease forms efficiently and carefully review them to ensure that they are properly completed- Build and maintain long-term relationships with customers- Apply the manufacturer's processes and… Show more - Sell 220 cars per year. - Offering and selling the best financial solution to every customer and managing the whole financial process- Coach young representative- Be responsible for financing and leasing vehicles according to the standards of financial rules- Fill-out sales and lease forms efficiently and carefully review them to ensure that they are properly completed- Build and maintain long-term relationships with customers- Apply the manufacturer's processes and policies Show less

Rodez

Used and New car

Toulouse

Toulouse, Occitanie, France

Toulouse, Occitanie, France

Bachelor, Business Administration And Management, Graduated

Business, commerce, administration, marketing, law

High School Diploma, Science (Math And Physics), Reçu