-Evaluates performance metrics regularly, identifying areas for improvement, while implementing strategies to increase efficiency, sales, and profitability.-Conducts performance reviews and ongoing training for continued development of all management and service staff-Responds to all customer and employee concerns promptly and professionally, finding areas of improvement in the dining experience, operational processes, and overall staff morale-Led all 21 PJ’s locations in 2022 Ecosure inspection scores, takeout sales, and 2023 Super Bowl sales.

- Monitors weekly beverage inventory of $20,000, making all necessary adjustments to prevent cost overruns- Tracks product usage to minimize losses, ensure consistency, and identify trends- Works with local vendors and state Liquor Control Board to ensure compliance, negotiate purchases, and guarantee deliveries- Directs extensive craft beer, bottled wine, and cocktail menu, for both in-store and online applications

- Served as the restaurant’s most forward-facing representative, resolving problems to the satisfaction of all guests and staff- Analyzed year-over-year sales figures and product usage totals, to project sales and set departmental budgets- Led weekly sales meetings to discuss progress and address team concerns - Reported to ownership weekly regarding labor, product, and promotional costs, sales growth, and bottom-line profitability

- Served as liaison to corporate HR department and handled weekly payroll for staff of 75- Managed store facilities and coordinated repairs, working with landlord and local contractors to resolve maintenance issues- Interviewed, onboarded, and trained front of house and new management staff on all aspects of operations- Generated weekly schedule for 50 member service staff