Eric Sproule Email & Phone Number

Douglas, Arizona

• Thoroughly trained in SSA policies and procedures for agency mission, enumeration, disclosure, interviewing skills, policy adherence, and workload management. Apply this information to my daily work products.• Utilize verbal communication skills to conduct interviews for Social Security original and replacement cards to properly obtain and verify an individuals’ information.• Review facts and evidence provided by visitors, analyze their validity, contact beneficiaries to complete development and adjudicate enumeration applications.• Utilize automation tools like Force, POMS, and SFNet, to adjudicate enumeration applications.• Review assigned work and use organization skills to plan and complete assignments timely according to management directives.• Independently planned and organized IT equipment projects for management, resulting in increased efficiency locating and utilizing equipment.• Communicated with management on numerous IT and facility projects that were assigned.• Facilitate face to face and phone interviews with members of the public to gather data about their problems/concerns. Adhere to SSA policy and correct their problem in a timely manner.• Input data from SS-5 applications and in-person interviews into SSNAP system according to policy.• Properly review and document identification cards and other documents for replacement card applications. Analyze cards/documents for authenticity and security markers according to Docutector.• Explain SSA programs and entitlement criteria to diverse groups including veterans, dependents and others from the public.• Create, prepare, scan, and fax documents in NDRed or eView applications.• Answer telephones and gather pertinent data to them in completion of their concerns. Refer callers to staff members for more complex issues.• Properly ensure all personally identifiable information is safe and secure to prevent any loss or improper disclosure.

Bisbee, Arizona

• Conducted tutorial sessions in all areas of mathematics, writing, and science. • Utilized customer service skills to determine needs of the student and created study plans for students to improve math/writing skills.• Created and conducted mini lessons in the thought process approach for all subject areas and study skills.• Demonstrated leadership skills to set an example of personal excellence and high expectations for AVID students to follow.• Learned, understood, and applied school policies and procedures while ensuring students followed school policies and procedures.• Collaborated with AVID instructor to coordinate lessons and activities that support the AVID mission.

Bisbee, Az

• Sorted questionnaires, analyzed responses, and created and prepared Excel spreadsheets for budget analysis purposes by Jury Commissioner• Assisted Jury Commissioner with the jury list creation process.• Inputted qualified jurors’ personal information from questionnaires into Jury+ program.• Utilized written communication skills to create and send letters to disqualified jurors.• Planned, organized and executed projects to sort and file thousands of court records. • Regularly assisted the public face-to-face and explained the jury duty process.• Maintained knowledge of court policies and procedures as they changed.• Received training in court policies and procedures and applied that knowledge to daily work.• Knowledge of procedures and duties in multiple departments in the court including jury, finance, and file room departments.

Bachelor'S Degree, Network Operations, 3.6

Activities and Societies: Phi Theta Kappa, Gamma Beta Phi• Related coursework: Network analysis, network security principles, routing.

Associate'S Degree, Business Management

Activities and Societies: Phi Theta Kappa• Related coursework: Business management, business ethics, macroeconomics, human resource.

High School Diploma

Activities and Societies: Letterman's Club, Baseball Club