Eric Staley's Location
Glendale Heights, Illinois, United States, United States
Eric Staley's Contact Details
Eric Staley work email
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Eric Staley personal email
n/a
About Eric Staley
Customer Service Representive Customer Focused • Order Management • CommunicationResults-driven marketing professional with over 10 years of experience in developing data-driven strategies that enhance brand awareness and drive sales. Skilled in analyzing sales data to make agile campaign adjustments and leveraging analytics tools to create integrated marketing plans for diverse audiences. Adept at collaborating with cross-functional teams and fostering relationships with authors and partners to deliver thoughtful, culturally relevant messaging that supports organizational goals.
Eric Staley's Current Company Details
Contract Roles
Glendale Heights
Glendale Heights, IL, US
Eric Staley Work Experience Details
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Contract RolesGlendale Heights, Il, Us
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Seasonal CrewHobby Lobby Nov 2024 - Dec 2024Oklahoma City, Ok, UsCustomer service:Greeting customers, answering questions about products, providing assistance in finding items, and resolving customer concerns. Merchandising:Unpacking and stocking shelves with new merchandise, rotating stock to ensure freshness, pricing items accurately, and maintaining visual displays.Inventory control:Checking stock levels, reporting discrepancies, and assisting with inventory counts. -
Health And Well-BeingCareer Break Mar 2024 - Nov 2024Minor Surgery
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Invoice Management (Temp)Watterson Solutions Aug 2024 - Sep 2024•Efficiently manage large volumes of data with accuracy.•Identify and resolve billing errors promptly and effectively.
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Permit Technician (Temp)Safebuilt May 2024 - Jul 2024Loveland, Co, Us•Interfaced with all customers to address building department-related needs, ensuring high levels of service.•Established and maintained organized systems for managing files, letters, reference manuals, field inspection reports, permit files, blueprints, and drawings, ensuring easy retrieval and accuracy. -
Customer Support SpecialistEmkay Jun 2023 - Feb 2024Itasca, Il, Us•Answered inbound customer inquiries via phone, email, or chat, between 80+ customers a day. •Provided comprehensive guidance to clients on vehicle ordering and delivery procedures. Maintained effective communication with buyers and carriers to address potential disruptions and ensure timely fulfillment.•Provided extensive driver support for fuel cards, license plate inquiries, vehicle order status, rental needs, driver changes, used vehicle purchase quotes, and data file updates.•Implemented and managed customized operational policies tailored to each client's specific requirements.Effectively handled vehicle transport/storage requests, client reports, insurance card orders, driver vehicle orders, and associated documentation. -
Logistics SpecialistTelos Logistics Oct 2022 - Jan 2023Lombard, Illinois, Us•Improved communication between buyers and carriers, reducing delays and early bookings. Managed inbound and outbound schedules for precise deliveries.•Meticulously organized order documentation, ensuring accurate information flow. Relayed real-time updates between drivers and recipients for seamless operations.•Fostered strong relationships with buyers and carriers, facilitating smooth logistics processes. Proactively addressed schedule changes and potential disruptions.•Implemented strategies to enhance communication efficiency, leading to improved coordination between all stakeholders and optimized delivery performance.•Optimized logistics processes by coordinating with buyers and carriers, resulting in reduced delays and improved delivery accuracy. -
Customer Service Representative IiSonova Group Oct 2021 - Oct 2022Stäfa, Ch•Managed high-volume customer interactions, resolving complex issues and educating on products. Utilized SAP and Salesforce for efficient order tracking and account management.•Streamlined customer support processes, handling over 80 daily inquiries across multiple channels. •Consistently met service standards while maintaining friendly customer relationships.•Expertly navigated SAP and Salesforce systems to ensure accurate order tracking and comprehensive customer account management, enhancing overall service quality.•Provided empathetic, solution-oriented support to diverse customer base. Adeptly identified and addressed complex problems, aligning solutions with company policies.•Fostered positive customer relationships through effective communication and problem-solving. •Contributed to team success by sharing best practices in customer interaction and system utilization.•Expertly utilized SAP and Salesforce for efficient order tracking and comprehensive account management, enhancing overall service quality. -
Seasonal Retail Team MemberFollett Higher Education Jul 2021 - Sep 2021Westchester, Illinois, Us•Managed cash transactions and financial aid payments efficiently, ensuring accurate processing and a positive customer experience.•Assisted customers with store inquiries, answered the phone, and directed callers to the appropriate department.•Used POS system to ring up purchases quickly and accurately, maintaining a high level of customer satisfaction.•Adhered to safe money handling procedures and ensured secure transaction practices in all customer interactions.•Trained new team members, ensuring they were equipped with the knowledge to deliver exceptional customer service and maintain store operations.•Maintained organized merchandise displays and ensured that items were properly priced to meet store standards.•Ensured the sales floor was fully stocked, assisting with restocking and ensuring shelves were neat and attractive to customers. -
Customer Service Representative IiiHgs - Hinduja Global Solutions Aug 2020 - Jul 2021Chicago, Il , Us•Streamlined customer service processes, reducing response times and improving first-contact resolution rates. Consistently met daily email handling targets.•Accurately identified and troubleshot product issues, ensuring comprehensive problem resolution. •Maintained meticulous records for unresolved cases.•Provided empathetic customer support, addressing inquiries and concerns with patience and understanding. Fostered positive customer relationships.•Developed creative solutions for complex customer issues, improving overall service quality. Contributed ideas for enhancing customer support processes.•Managed high-volume email inquiries, resolving 100+ customer issues daily. Utilized Excel for order tracking, enhancing operational efficiency. -
Key Holder, Shift Supervisor, Trainer And Sales AssociateBerean Bookstore Jun 1996 - May 2009• Determined what materials and merchandise the customer needed and selected vendors who could provide them with the best fit.• Implemented strategies for organizational growth, creating new markets and improving customer service standards.• In addition to providing training opportunities, I assisted employees with their job duties as well.• Verified that inventory shipments were accurate and reported any errors to the vendor within the appropriate timeframe.• Developed the professional skills of employees by coaching, managing, and motivating them.
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Runaway Coordinator, Child And Family InterventionistSalem Children'S Home Jan 2003 - Feb 2006Us• In person mentoring troubled Child, Teens, and Families (5 to 6 cases/Families per week) • Crisis Intervention, Advocate for teen runaways and worked to reunite with their family. • Collaborated with various agencies, schools, and court system, creating plans to reunite, maintain with family, or becoming self-sufficient.• Completed monthly assessment of those being mentored and connected them with Pastors and Youth Groups.• Connected families to various resources either be counseling, therapy, or other needed resources. • 2002 – Salem Ranch Established policies and procedures, also implemented for private placement teen boys to overcome behavior disorders.
Eric Staley Education Details
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CourseraUx Design -
CourseraAi
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CourseraProject Management
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Lincoln Christian UniversityBible/Biblical Studies (Both Old And New Testament)
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Illinois State UniversityFamily And Consumer Sciences/Human Sciences
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CourseraGoogle Digital Marketing & E-Commerce Professional
Frequently Asked Questions about Eric Staley
What company does Eric Staley work for?
Eric Staley works for Contract Roles
What is Eric Staley's role at the current company?
Eric Staley's current role is Glendale Heights.
What is Eric Staley's email address?
Eric Staley's email address is e.****@****ett.com
What schools did Eric Staley attend?
Eric Staley attended Coursera, Coursera, Coursera, Lincoln Christian University, Illinois State University, Coursera.
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