Eric Staley Email & Phone Number

Glendale Heights, IL, US

Oklahoma City, OK, US

Customer service:Greeting customers, answering questions about products, providing assistance in finding items, and resolving customer concerns. Merchandising:Unpacking and stocking shelves with new merchandise, rotating stock to ensure freshness, pricing items accurately, and maintaining visual displays.Inventory control:Checking stock levels, reporting.

Minor Surgery

• Efficiently manage large volumes of data with accuracy.
• Identify and resolve billing errors promptly and effectively.

Loveland, CO, US

• Interfaced with all customers to address building department-related needs, ensuring high levels of service.
• Established and maintained organized systems for managing files, letters, reference manuals, field inspection reports, permit files, blueprints, and drawings, ensuring easy retrieval and accuracy.

Itasca, IL, US

• Answered inbound customer inquiries via phone, email, or chat, between 80+ customers a day.
• Provided comprehensive guidance to clients on vehicle ordering and delivery procedures. Maintained effective communication with buyers and carriers to address potential disruptions and ensure timely fulfillment.
• Provided extensive driver support for fuel cards, license plate inquiries, vehicle order status, rental needs, driver changes, used vehicle purchase quotes, and data file updates.
• Implemented and managed customized operational policies tailored to each client's specific requirements.Effectively handled vehicle transport/storage requests, client reports, insurance card orders, driver vehicle.

Lombard, Illinois, US

• Improved communication between buyers and carriers, reducing delays and early bookings. Managed inbound and outbound schedules for precise deliveries.
• Meticulously organized order documentation, ensuring accurate information flow. Relayed real-time updates between drivers and recipients for seamless operations.
• Fostered strong relationships with buyers and carriers, facilitating smooth logistics processes. Proactively addressed schedule changes and potential disruptions.
• Implemented strategies to enhance communication efficiency, leading to improved coordination between all stakeholders and optimized delivery performance.
• Optimized logistics processes by coordinating with buyers and carriers, resulting in reduced delays and improved delivery accuracy.

Stäfa, CH

• Managed high-volume customer interactions, resolving complex issues and educating on products. Utilized SAP and Salesforce for efficient order tracking and account management.
• Streamlined customer support processes, handling over 80 daily inquiries across multiple channels.
• Consistently met service standards while maintaining friendly customer relationships.
• Expertly navigated SAP and Salesforce systems to ensure accurate order tracking and comprehensive customer account management, enhancing overall service quality.
• Provided empathetic, solution-oriented support to diverse customer base. Adeptly identified and addressed complex problems, aligning solutions with company policies.
• Fostered positive customer relationships through effective communication and problem-solving.

Westchester, Illinois, US

• Managed cash transactions and financial aid payments efficiently, ensuring accurate processing and a positive customer experience.
• Assisted customers with store inquiries, answered the phone, and directed callers to the appropriate department.
• Used POS system to ring up purchases quickly and accurately, maintaining a high level of customer satisfaction.
• Adhered to safe money handling procedures and ensured secure transaction practices in all customer interactions.
• Trained new team members, ensuring they were equipped with the knowledge to deliver exceptional customer service and maintain store operations.
• Maintained organized merchandise displays and ensured that items were properly priced to meet store standards.

Chicago, IL, US

• Streamlined customer service processes, reducing response times and improving first-contact resolution rates. Consistently met daily email handling targets.
• Accurately identified and troubleshot product issues, ensuring comprehensive problem resolution.
• Maintained meticulous records for unresolved cases.
• Provided empathetic customer support, addressing inquiries and concerns with patience and understanding. Fostered positive customer relationships.
• Developed creative solutions for complex customer issues, improving overall service quality. Contributed ideas for enhancing customer support processes.
• Managed high-volume email inquiries, resolving 100+ customer issues daily. Utilized Excel for order tracking, enhancing operational efficiency.

• Determined what materials and merchandise the customer needed and selected vendors who could provide them with the best fit.
• Implemented strategies for organizational growth, creating new markets and improving customer service standards.
• In addition to providing training opportunities, I assisted employees with their job duties as well.
• Verified that inventory shipments were accurate and reported any errors to the vendor within the appropriate timeframe.
• Developed the professional skills of employees by coaching, managing, and motivating them.

US

• In person mentoring troubled Child, Teens, and Families (5 to 6 cases/Families per week)
• Crisis Intervention, Advocate for teen runaways and worked to reunite with their family.
• Collaborated with various agencies, schools, and court system, creating plans to reunite, maintain with family, or becoming self-sufficient.
• Completed monthly assessment of those being mentored and connected them with Pastors and Youth Groups.
• Connected families to various resources either be counseling, therapy, or other needed resources.
• 2002 – Salem Ranch Established policies and procedures, also implemented for private placement teen boys to overcome behavior disorders.

Certificate, Ux Design

Certificate, Ai

Google Certificate, Project Management

Master'S Degree, Bible/Biblical Studies (Both Old And New Testament)

Bachelor'S Degree, Family And Consumer Sciences/Human Sciences

Certificate, Google Digital Marketing & E-Commerce Professional