• Managed the end of year Sarbanes Oxley financial controls audit for the Reverse Mortgage portfolio’s 50 controls in order to complete the executive management certification requirements• Managing the independent audit review of 52 CFPB regulatory requirements to ensure satisfactory preparation for regulatory exam• Completed a strategic review of the Accounting and Finance functions utilizing a maturity model matrix approach to evaluate people, processes and technology. Key components… Show more • Managed the end of year Sarbanes Oxley financial controls audit for the Reverse Mortgage portfolio’s 50 controls in order to complete the executive management certification requirements• Managing the independent audit review of 52 CFPB regulatory requirements to ensure satisfactory preparation for regulatory exam• Completed a strategic review of the Accounting and Finance functions utilizing a maturity model matrix approach to evaluate people, processes and technology. Key components of the review included the organizational structure, valuation of the ~$3.2B Mortgage Servicing Rights, forward and reverse mortgage reserves process, modeling/analytics supporting input assumptions, technology conversions for valuations process and reverse portfolio to in-house platform Show less

SVP, Third Party Portfolio Executive – Vendor ManagementLead a team of 25 associates supporting the Third Party Vendor Management program for ten Mortgage Subservicers ~$56B Subserviced mortgage portfolio • Ensured all aspects of the Enterprise Third Party Policy and Vendor Management program were executed timely and with quality. Components included vendor scorecards, quality activities related to compliance requirements, issues escalation through various corporate governance routines,… Show more SVP, Third Party Portfolio Executive – Vendor ManagementLead a team of 25 associates supporting the Third Party Vendor Management program for ten Mortgage Subservicers ~$56B Subserviced mortgage portfolio • Ensured all aspects of the Enterprise Third Party Policy and Vendor Management program were executed timely and with quality. Components included vendor scorecards, quality activities related to compliance requirements, issues escalation through various corporate governance routines, training validation and annual vendor led onsite assessment audits.• Implemented regulatory/Bank compliance standards in response to various actions by OCC and other regulatory exams/audits• Led sourcing and contract vendor negotiations for new requirements and pricing• Developed team to execute the enterprise vendor program successfully Managers receiving 100% audit results for 2015/2016.SVP, Third Party Servicing - Operations Management Executive Led a team of 36 associates supporting business controls and operational oversight of ~$56B Subserviced mortgage portfolio • Managed all aspects of compliance with the National Mortgage Settlements 440 servicing standards and consumer relief programs resulting in ~120K accounts being evaluated for loan modifications per settlement parameters. Implemented a QC program to ensure all of the requirements were met.• Developed default servicing strategies to optimize loss mitigation, foreclosure, and liquidation options.• Established Business Control capabilities to drive execution of the Risk Management Framework, including the development and communication of regulatory rules/standards.• Provided Business Control Quality Assurance oversight monitoring at Subservicers to ensure effective controls and compliance to regulatory requirements within all default servicing processes, perform quality assurance reviews, and test the effectiveness of controls. Managed issues and/or control improvements for remediation. Show less

Managed a team of 10 risk managers with specific focus on developing loss mitigation strategies and programs in response to regulatory requirements and credit performance of various Government, Investor, Bank Owned segments of a 1st mortgage and Home Equity portfolio.• Supported the development of loss mitigation retention and disposition programs related to the Making Home Affordable modification and Hardest Hit Funds programs, as well as multiple internal proprietary… Show more Managed a team of 10 risk managers with specific focus on developing loss mitigation strategies and programs in response to regulatory requirements and credit performance of various Government, Investor, Bank Owned segments of a 1st mortgage and Home Equity portfolio.• Supported the development of loss mitigation retention and disposition programs related to the Making Home Affordable modification and Hardest Hit Funds programs, as well as multiple internal proprietary programs.• Collaborated across default servicing and loss mitigation organizations in the development of comprehensive governance routines, risk assessments, policies/procedures and process improvement opportunities to optimize portfolio credit performance while mitigating regulatory and operational risks.• Managed Regulatory (Office of the Comptroller) exams and remediation activities in addition to coordinating review of loss mitigation programs for regulatory approval. Show less

Led a team of 15 associates responsible for managing all risk aspects of a $40B Indirect Consumer portfolio of automobile, RV/Marine, motorcycle and aircraft loans.• Supported and established risk and governance infrastructure, including data, analytic and reporting capabilities to support: originations credit quality, policy development, pricing, scorecards/model development/validation, broker/dealer management, default servicing, remarketing activities and quality control… Show more Led a team of 15 associates responsible for managing all risk aspects of a $40B Indirect Consumer portfolio of automobile, RV/Marine, motorcycle and aircraft loans.• Supported and established risk and governance infrastructure, including data, analytic and reporting capabilities to support: originations credit quality, policy development, pricing, scorecards/model development/validation, broker/dealer management, default servicing, remarketing activities and quality control routines.• Co-chaired the executive credit review committee governing the originations, servicing and credit policies.• Collaborated with business development team to acquire +$50B Indirect Auto receivables with major manufacturers in a serviced released and/or retained structure. Key aspects included: due diligence, contract negotiations, financial analysis of pricing with impacts of interest rate environment, prepayment and loss rates associates with various tranches of credit quality, ongoing servicer performance reviews and regulatory/compliance approvals.• Coordinated the evaluation of a new credit decision system leveraging Six Sigma, and managed the infrastructure to implement/update decision logic and credit policies to improve auto decision rates while maintaining risk profiles.• Partnered to develop a direct to consumer lending e-commerce portal/channel from the Bank of America.com to support a cost effective originations channel with a focus on speed, automation and quality.• Led OCC Regulatory exams and regularly met to review portfolio performance, credit scorecards and strategic initiatives. Show less

SVP, Business Operations Consumer Finance Group • Lead change manager for divestiture of Bank subsidiary, EquiCredit. Multifaceted responsibilities including the negotiation and sale of the Origination and Servicing platforms, securitization/whole loan sales of more than $26 billion in risk-based real estate and coordination with the investment community/rating agencies on all aspects of the sale and subsequent Subservicing vendor management of the portfolio.• Developed change… Show more SVP, Business Operations Consumer Finance Group • Lead change manager for divestiture of Bank subsidiary, EquiCredit. Multifaceted responsibilities including the negotiation and sale of the Origination and Servicing platforms, securitization/whole loan sales of more than $26 billion in risk-based real estate and coordination with the investment community/rating agencies on all aspects of the sale and subsequent Subservicing vendor management of the portfolio.• Developed change management governance process that included significant integration and leverage of the Consumer Real Estate and Consumer Finance Technology teams.• Implemented multiple projects across sales, fulfillment and servicing within budget and appropriate quality control levels.SVP, Planning and Control Manager Consumer Finance Group • Managed team of analysts supporting two 250+ associate centralized sub-prime real estate default servicing facilities supporting early stage collection to asset disposal producing collection performance reports, loss/delinquency forecasts, automated dialer reporting and financial budgets.• Coordinated the analysis, negotiation and sale of various performing and non-performing assets totaling $450 million.• Managed system conversion from in-house IMPACT system to Alltel’s MSP servicing system.• Developed staffing efficiency models to optimize budget opportunities for $24 million total budget. Show less

Recovery/Systems Manager, Performance Support Trainer, Financial/Systems Analyst• Managed internal recovery team and 3rd party collection agencies consistently meeting or exceeded recovery goal of $550,000 each month.• Served on start-up management team for satellite collection office located near the campus of North Texas State University. Developed and instructed comprehensive training program to ensure all new employees fully utilized the systems technology and adhered to FDCPA… Show more Recovery/Systems Manager, Performance Support Trainer, Financial/Systems Analyst• Managed internal recovery team and 3rd party collection agencies consistently meeting or exceeded recovery goal of $550,000 each month.• Served on start-up management team for satellite collection office located near the campus of North Texas State University. Developed and instructed comprehensive training program to ensure all new employees fully utilized the systems technology and adhered to FDCPA guidelines.• Managed Computer Assisted Collection System (CACS) conversion and ongoing decision/queue logic interacting with, systems group, senior operational management, consultants, and vendors.• Supported senior management with operational performance reporting / projections for centralized recovery operation. Show less