L Eric Stevens Email & Phone Number

Eugene, Or, Us

Oregon, United States

- Conducted thorough evaluation and assessment of customer communication and UCaaS/CCaaS needs, presenting tailored solutions in pre-sales and post-sales opportunities - Directed proof of concept (POC) projects managing team resources and deliverables, demonstrating solutions in practice including integrations with required 3rd party applications - Provided technical training and support for both partners and customers assisting with system configuration, integration and adoption

Lindon, Ut

- Directed customer implementation experience from the win stage to go-live managing strict timeline and communication between internal and external resources - Coordinated porting of phone numbers between PSTN carriers to meet specific project deadlines - Planned complex onsite projects including multiple objectives ranging from hardware installation to admin training while managing teams of engineers and temp workers in certain cases - Executed the largest customer implementation to date installing hardware at more than 100 sites coordinating a team of 40 people for one of the largest school districts in the U.S.

Alpine, Ut

- Constructed all new web pages and managed site and resources through Drupal interface - Queried customer databases using SQL scripts - Managed developer timelines while also developing basic scripting skills including BASH, Python and SQL