Eric Stith Email & Phone Number

Richmond, Va, Us

Communication directly with Agency leadership, overseeing contact administration, negotiation, and modification. Management of business partner expectations related to IT Department engagement and Service Delivery. Collaboration with leadership for continuous delivery of products and services ensuring compliance with VDOT and VITA policies. Point of contact for IT Management, escalation across nine Regional Districts. Coordinate projects with third-party vendors including but not limited to Google, Microsoft, Verizon, Unisys and Dell for infrastructure and SDLC projects.

Reston, Va, Us

-Assigned to Executive agencies as a POC of IT management, escalation, coordination, and performance management for in-scope services; -Develops and maintains positive, professional working relationships with customers, suppliers and other stakeholders.-Works in conjunction with assigned Customer Account Managers; providing strategic support and guidance as well as operational and tactical support to customers.-Organizes and facilitates operational meetings with customers to review IT infrastructure initiatives and service delivery.-Accountable for customer satisfaction performing regular customer satisfaction assessments and manage customer satisfaction concerns and issues.-Works with customers to evaluate, define, and prioritize demand requests for resources and services.-Supports the development of business cases, requirements, and other supporting artifacts required to obtain and enable IT services on behalf of customers.-Interfaces with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned customers.-Collaborates with service delivery staff, present the results of Problem Management / Root Cause -----Provide analysis, status reports, presentations and communications to customers regarding the IT infrastructure services, service performance and projects.-Identify opportunities for new services, service improvements, and technical innovation to meet customer business needs.-Manage and resolve issues relating to resource demands, priority conflicts, and scheduling across multiple vendors and customers using shared infrastructure and services;-Monitor performance, develop plans, and report on status, actions and accomplishments.

Monroe, La, Us

Establishes successful business relationships by actively seeking new business influencers within assigned territory of State & Local Government, and Education; targeting line of business leadership to identify business challenges; collaborating with vendors/partners to identify opportunities for new business; attending conferences to stay current on business and market trends; building adaptive relationships; maintaining a strong ability to teach the customer; tailoring conversations to their areas of interest; providing superior customer service; having a strong ability to control the conversation; and getting the client to commit to take actionJob Responsibilities:Engages new business by searching market for new contacts; researching active networks; diversifying opportunities; and becoming familiar with the clients businessQualifies successful sales in the market by allocating critical resources; uncovering customer time and resources for the project/solution such as the people, money and time; and gaining customers commitment to allocate their resources and time to the project/solutionTargets high potential, challenging accounts by upselling into challenging accounts; analyzing alternative approaches; utilizing diverse methods and strategies for new opportunities; and dealing in continuous customer relationships to create successful conclusionsSolves customer business challenges through technology solutions by understanding customers business model; engaging in creative research and investigation; and aligning challenges to potential technology solutionsProspects new sales by engaging in cold calls, direct marketing, current book of business, social media, and the existing network; identifying new sources of business; recognizing new opportunities for business; being familiar with customers market/industry; and having insight into the accounts and key relationsManages the sales funnel by analyzing and controlling pipeline activity and monitoring sales

Richmond, Va, Us

• Review Network Procedural Manuals as well as Statements of Work, and provide recommendations for updates to be utilized for upcoming contractual change.• Create agendas, as well as attend various IPT meetings and maintain dialog with Vendor POCs for Problem Resolution. Review SLA & RCA data with third party vendors to monitor contractual adherence.• Serve as a liaison between Commonwealth Agencies and Telecommunications providers regarding state telecommunications contractual changes. Review and analyze over 150,000 telecommunications lines to assist in implementation of service transition.• Attend SLM/SCRUM Process Review meetings; create various documents (i.e., FAQs, Rate Development/Change Requirements, COMMs to AITR, Requirements Initiation) according to process & procedure requirements.• Analyze, review, and document network and telecommunications data for the Network and Telecommunications Service Delivery Managers for the Commonwealth of Virginia in assist in completion of required tasks.

Newport News, Virginia, Us

• Part of a seven person Project Management team responsible for the coordination and implementation of a 1300 location Cisco VOIP project utilizing an agile approach. • Develop processes for the BVOIP team, IT Network group, and 3rd Party vendors to streamline implementation workflows.• Engineering and Implementation of Wireless, VOIP, Data routing and switching, and traditional voice technologies including DSO, DS1, DS3, Ethernet, FXO, and FXS Circuits.• Approve Statements of Work and Bill of Materials; Order and oversee the installation of required hardware. Order new services and upgrade existing services as needed.• Ensure wiring closet cabling and hardware installations are accurate and meet Ferguson’s enterprise standards. Test and identify any short falls in the initial install and work follow-up issues to completion. • Document and track all project activities in SM9 and CMDB; follow and adhere to defined project communications plan.• Coordinate and manage 3rd party contractor activities; coordinate with internal engineering, project management, support, and security groups.

Washington, Dc, Us

• Responsible for Project Coordination of the implementation of a $14 Million, 275 location VOIP project utilizing Cisco CME-8 routers utilizing a combination of SDLC & ITIL management approaches. • Serve as a liaison between IT and Telephone Groups, Vendors, Local LECs, and Commissaries, soliciting updates from each group and responsible for resolving any technical or scheduling issues.• Prepares program documents including Standard Operating Procedures (SOPs), memorandums, meeting minutes, and project close out documents.• Perform Ad Hoc Analysis for Defense Commissary Agency and the Department of Defense to assure maximum utilization of funds and material in the construction of data and voice communication networks.• Provision and Implement Telecommunications and Data networks utilizing PRI and MPLS circuits, wireless solutions and POTS lines to maximize communications capabilities.• Review of documentation to ensure compliance with regulations, as well as ordering, amending, approval, and cancellation orders through DISA and GSA.• Responsible for development of a departmental database created in Access to track project performance, as well as General, Circuit, and Telecommunications information on each DeCA Commissary.

Charlotte, Nc, Us

• Worked in conjunction with Management and Project Management team with process implementation that assisted teams in attaining quotas for both document production and bringing foreclosures to completion. Assisted in project to transition from SharePoint 2007 to SharePoint 2010.• Daily responsibility included assigning open tasks from Clarifire banking software to individual Foreclosure Processors in SharePoint forms and lists based on jurisdiction and account status. Monitor account management performance and error rates of Foreclosure Processors and provide reports to upper management.• Successfully provided coaching in SharePoint, Excel, and Access to Foreclosure Processors. Created presentations in Microsoft Project, Visio, and PowerPoint.• Provided SharePoint training to Foreclosure Processors and Management for Statistical Reporting.• Utilized SharePoint 2007 and SharePoint 2010 to organize and streamline document management by creating lists and libraries for departmental subteams.• Utilized InfoPath with jQuery to create web-enabled forms and workflows specifically for the Foreclosure Group and their legal partners.• Performed typical administrative activities such as backup, restore, site creation, and user issue resolution.• Responsible for updating team calendars as well as making announcements through Outlook Web parts• Pull data and perform second-level operational analysis to determine opportunities to optimize effectiveness and efficiency.• Responsible for review and analysis of individual foreclosure accounts and complete foreclosure portfolios in SharePoint, Excel, and Access.

• Ownership and general management overseeing Operations, Marketing Strategies, Project Management and Contract Collaboration in the highly competitive transportation and logistics industry.• Creative strategic Planning of Logistics, Contract P/L Analysis and Pricing, as well as Adherence to State and Federal DOT regulations• Responsible for aggressive C-Level contract negotiation between Manufacturers, Marina owners, and Shipping Companies that were acquired through prospecting, social media, cold calling and referrals.• Utilized Microsoft Project and Visio to visualize project schedules, provided clients with daily status reports as well as project schedule and timeframes. • Established strategic alliances with network of Transport Brokerage Houses.• Utilization and implementation of SAS, SAP SCM and ERP modules to maximize logistical efficiency.

• Performed face-to-face consultation, billing analysis, and contract negotiation between Virginia Broadband and Business clients to design scalable solutions. Created presentations utilizing PowerPoint.• Responded to RFP’s and RFQ’s in collaboration with CEO, Director of Sales, Director of Marketing, and Director of Engineering to maintain feasibility and profitability.• Managed Projects from initial consult to implementation; responsible for timeframe management and milestone scheduling.• Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations.• Responsible for managing multiple small to medium sized projects. Provisioned circuits for team members and coordinated schedules with vendors.• Configured Routers, setup and installation of LAN/WAN, installed VOIP phone systems.• Performed cutovers and installs on projects closed by other Account Executives, installed Channel Banks and multiplexers.• Performed administrative tasks in SalesForce and utilized software for pipeline management• Responsible for troubleshooting and client support.

Charlotte, Nc, Us

• Provided point-of-sale and Supply Chain solutions to BB&T Commercial Banking Customers.• Performed face-to-face consultation, cost analysis, and contract negotiation between BB&T and potential commercial clients. Collaborated with Business Bankers and Area Vice-Presidents to respond to RFQ’s and presentations. Collaborated with Business Bankers and Area Vice-Presidents to respond to RFQ’s and presentations.• Assisted in the implementation and training of SalesForce for First Data Corporation in the Washington D.C. Metropolitan sales region, as well as utilization of SalesForce for Pipeline Management.• Responsible for Site Surveys, Implementation, and Troubleshooting for traditional and web-based POS systems for business clientele.• Involved problem frame-works, developed hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and developed monitoring plans.

Manassas, Virginia, Us

Herndon, Va, Us

Provided support and acted as liaison between the sales and engineering teams. Responsible for provisioning, performing site surveys, and client consultation

Basking Ridge, Nj, Us

Master Of Business Administration (Mba), Project Management

B.S., Finance, Management

B.S., Economics