Eric Stocker

Eric Stocker Email and Phone Number

Director of Customer Success at Gap Inc (CB4 Division) @ CB4, a Gap Inc. Company
Eric Stocker's Location
New York City Metropolitan Area, United States, United States
Eric Stocker's Contact Details

Eric Stocker personal email

n/a
About Eric Stocker

Highly motivated Senior Customer Success Manager with a proven track record in building strong client relationships and achieving exceptional retention rates. Skilled team leader, manager, and motivator, driving goal attainment. Proficient communicator, committed to exceeding expectations and delivering quality client service. Overseeing books of business ranging from $4MM ARR to $15MM ARR. Expert in process improvement, client presentations, onboarding and training. Cultivated relationships with prestigious clients like GAP Inc., Menards, Urban Outfitters, TIAA and Citizens Bank. Strong background in client relations and account management. Bachelor's degree in Marketing. Contact: Eric_Stocker@yahoo.com. #CustomerSuccess #Leadership #ClientRelations

Eric Stocker's Current Company Details
CB4, a Gap Inc. Company

Cb4, A Gap Inc. Company

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Director of Customer Success at Gap Inc (CB4 Division)
Eric Stocker Work Experience Details
  • Cb4, A Gap Inc. Company
    Director Of Customer Success
    Cb4, A Gap Inc. Company Apr 2024 - Present
    Herzliya, Il
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  • Cb4, A Gap Inc. Company
    Senior Customer Success Manager
    Cb4, A Gap Inc. Company Aug 2020 - Apr 2024
    Herzliya, Il
    • Leveraged AI and Machine Learning to identify operational issues at retail stores.• Innovated and optimized processes for enhanced workflow efficiency.• Delivered impactful business review meetings to client C-suite executives.• Provided training and support to ensure optimal app engagement and utilization.• Aligned customer objectives with product capabilities, enhancing strategic value.• Assessed account risk, led renewal processes, and ensured customer retention and growth.• Cultivated strong relationships with renowned clients such as GAP Inc., Menards, Rite Aid, Urban Outfitters and Levi’s.
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  • Campaigndrive By Pica9
    Senior Customer Success Manager
    Campaigndrive By Pica9 Nov 2019 - Apr 2020
    New York, Ny, Us
    • Maintained 100% customer retention rate through effective communication and consultative skills.• Collaborated with clients to align platform usage with business goals.• Generated and shared monthly reports, offering insights and recommendations based on data. Assessed account risk, anticipating challenges, and leading renewal processes to ensure customer retention and growth.• Managed a portfolio with an ARR exceeding $6MM, including clients such as Chick-fil-A, Staples, and InterContinental Hotels Group.
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  • Tag
    Client Relationship Manager
    Tag Mar 2016 - Oct 2019
    London, London, Gb
    • Supervising a team of direct reports and acting as an intermediary between clients and a 10-person studio team• Developing capabilities presentations in order to increase business with existing clients• Onboarding new clients and training internal employees• Developing and implementing new processes while improving existing processes for more efficient workflow• Interacting daily with clients throughout the advertising process while keeping job communications on brand• Managing a high-volume workload of 100+ print production and digital jobs simultaneously• Coordinating projects and implementations through Tag's global team• Spearheading the relationship with the TIAA Banking division, along with other TIAA divisions, Joe Fresh, Reebok, New York Life and Citizens Bank
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  • Tag
    Account Manager
    Tag Aug 2015 - May 2016
    London, London, Gb
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  • Usaweb
    Account Manager
    Usaweb Jun 2014 - Jun 2015
    • Directed a diverse portfolio of over 40 accounts spanning PPC, SEO, Marketing Automation, and Web Solutions.• Drove sales cycles with finesse, adeptly managing client consultations, crafting custom proposals, and facilitating seamless onboarding.• Simultaneously project managed multiple digital initiatives, leveraging adept organization and communication skills
  • Singleplatform
    Business Analyst
    Singleplatform Feb 2014 - Jun 2014
    New York, New York, Us
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  • Cibo Restaurant
    Marketing Coordinator
    Cibo Restaurant Feb 2012 - Feb 2014
    • Creating and managing media channels such as Twitter, Facebook and a website (www.cibopittsburgh.com)• Developing and executing promotional offers• Coordinating special events including a beer tasting for Dogfish Head Brewery• Interacting with local publications to place print advertisements such as Pittsburgh Magazine
  • Marc Usa
    Account Planner Intern
    Marc Usa Jun 2012 - Aug 2012
    Pittsburgh, Pa, Us
    • Combining research and strategic thinking to bring the customers into the advertising process.• Uncovering inspiring audience insights.• Actively participating in the creation of advertising campaigns while gaining exposure to all agency roles and processes.• Major clients consist of Rite Aid, Cooper tires and the Pennsylvania Lottery.
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  • Honda Of America Mfg., Inc.
    Internship Via Edventure Partners--Researcher
    Honda Of America Mfg., Inc. Jan 2012 - Apr 2012
    Honda Civic Coupe Marketing Competition - Internship via Edventure Partners through the University of Pittsburgh• First place winner of the 2012 Honda Civic Coupe Marketing Competition, out of 20+ other schools• Responsible for developing an integrated marketing communications plan to increase purchase consideration of the Honda Civic Coupe among the Gen Y target market • Used Facebook and Google Analytics to track impressions• Generated over 700,000 gross impressions on campus for the 2012 Honda Civic Coupe• Contributed to the execution of an integrated marketing communications campaign to increase awareness of the Civic Coupe including market research, advertising, campaign development, implementation, public relations and client approval utilizing a $3,000 dollar budget, with an estimated 1100% return on investment

Eric Stocker Skills

Advertising Marketing Market Research Facebook Public Relations Social Media Powerpoint Microsoft Office Microsoft Excel Social Media Marketing Research Integrated Marketing Google Analytics Management Social Networking Event Planning Marketing Strategy Marketing Communications Account Management Budgets Marketing Consulting

Eric Stocker Education Details

  • University Of Pittsburgh
    University Of Pittsburgh
    Marketing

Frequently Asked Questions about Eric Stocker

What company does Eric Stocker work for?

Eric Stocker works for Cb4, A Gap Inc. Company

What is Eric Stocker's role at the current company?

Eric Stocker's current role is Director of Customer Success at Gap Inc (CB4 Division).

What is Eric Stocker's email address?

Eric Stocker's email address is ea****@****itt.edu

What schools did Eric Stocker attend?

Eric Stocker attended University Of Pittsburgh.

What skills is Eric Stocker known for?

Eric Stocker has skills like Advertising, Marketing, Market Research, Facebook, Public Relations, Social Media, Powerpoint, Microsoft Office, Microsoft Excel, Social Media Marketing, Research, Integrated Marketing.

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