Eric Stramel Email & Phone Number

Denver, Colorado, United States

• Work and resolve all manner of tickets escalated by Level 1 Help Desk for both corporate and venue locations
• Became the main point of contact for Executive Support for both Executives and their EAs
• Assisted with Intune rollout for entire company nationwide for both Windows and Mac Devices
• Assisted with testing and configuration and rollout of Intune Autopilot for both Windows and Mac systems
• Constantly worked on creating and maintaining documentation for the Level 2 team

Denver, Colorado, United States

• Troubleshoot and support tickets for both Windows and Mac Operating Systems, Security Remediation Tickets, and various Project related tickets
• Managed and Maintained the Personal Capital Jamf/Mac Environment, including Security Vulnerability Patching, Software Configuration/Testing and Managing the Self Service Portal
• Implemented Zero Touch Deployments for both Windows and Mac laptops
• Configured, deployed and maintained the entire Jamf infrastructure for our parent company, Empower
• Assisted with creating and maintaining Mac/Jamf documentation
• Trained fellow IT Specialists in new Jamf procedures and software

Greenwood Villiage, CO

• Troubleshoot and support both Windows and Mac Operating Systems
• Responsible for providing support for senior level executives
• Responsible for repairing and maintaining desktops and laptop equipment for multiple users across multiple departments
• Maintaining ticket queue and balancing ticket priorities.
• Handling of multiple tickets and remote sessions simultaneously
• Managing special assigned cases and requests by supervisors.

Westminster, CO

• Responsible for repairing and maintaining desktops and network equipment for multiple users across multiple companies
• Handling multiple inbound calls and multiple remote connections/repairs.
• Handling of multiple tickets/repairs simultaneously.
• Handling and ensuring customer satisfaction for ongoing issues or high priority issues.
• Meeting appointment times and volume demands without fail.
• Meeting or exceeding all metrics.

Westminster, CO

• Handling multiple in bound phone calls.
• Handling of multiple tickets/repairs.
• Handling and ensuring customer satisfaction for ongoing issues.
• Meeting appointment times and volume demands without fail.
• Meeting and exceeding metrics
• Documentation of repair methods and best practices.

Wichita, Kansas Area

• Troubleshot issues with Windows operating system
• Support of users for daily tasks in a variety of programs, including Microsoft Office, Internet Explorer and Windows
• Supported users with both software and hardware, including printers, laptops and cellular phones
• Managed tickets, tasks and calls efficiently to meet and exceed metrics