Senior Technical Writer
Santa Clara, California, Us
Provided easy-to-use, consistent hardware and software documentation that conformed to company standards. Managed documentation projects by interfacing with relevant subject matter experts, developed documentation plans, maintained project schedules, and posted the documentation externally.* Created accurate, user-friendly technical software and hardware documentation for network communication processors and virtual Radio Access Network (vRAN) software for use in Cloud native systems by using DITA-based structured authoring tools and other desktop publishing tools, limiting application engineers’ interactions with customers.* Managed collaborative, cross-functional shared reviews for a large set of documents with many reviewers, ensuring accurate documentation and completing projects on-time, within scope, and on budget.* Leveraged Python scripting knowledge to automate the generation of high-page count documentation for register descriptions and pin information and to provide quality checks, which resulted in highly accurate documentation that was completed in a timely manner.* Developed collection pages on external websites to showcase all the collateral for different products by using Salesforce GUI and Adobe Enterprise Manager (AEM) backend, which provided an excellent customer experience.* Leveraged structured authoring to reuse contents with a peer product group, which provided accurate documentation and consistent contents.* Shared DITA contents with a key customer to enable rebranding of the contents, which delighted the customer.* Participated in teams to improve our DITA publishing tool for SDL Tridion Content Management (CMS) and external web posting tool (AEM) and helped develop standards for sharing DITA contents between product groups, resulting in the technical writing group being more productive.