Currently a member of the AMS RRT (Rapid Response Team) for the e-Bill application as well as an Application Developer for the CATS platform.

Provided required business and technical support for project related activities.Researched and gathered system requirements for new features and functionality.Assured compliance to required standards and all necessary approvals had been obtained throughout the project lifecycle.Accountable for all aspects of testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production and UAT defects were realized.Provided assistance for supplemental specifications, user design, testing plan, testing schedule, testing scenarios, testing outcomes, and approvals for service development.Responded to client inquiries via an on-line ticketing system.Tested code fixes, new features and functionality, and wrote clear and detailed accompanying notes.Acted as liaison for specific clients and became familiar with their business processes and needs.Provided required technical support, including release implementations, on-call and 24x7 support.

With minimal guidance from senior staff, performed business analysis, used case analysis, developed software requirements and functional specifications and designed the user interface for enhancements to existing MSA software products ranging from simple/routine to moderately complex.Managed products throughout the product lifecycle by gathering and prioritizing product and customer requirements, defining the product scope and vision, defining and documenting system functional requirements while working closely with technical teams.Conducted business requirements reviews and independently formulated logical statements of business requirements.Worked directly with QA and application support personnel to investigate and solve specific client application issues while using various database access tools.Assisted with assignment of defect records to the correct parties during testing and feature team reviews. Responsible for testing and approving defects once they were corrected.Acted as main point contact and subject matter expert for specific product accounts.Responsible for keeping stakeholders informed via daily scrums with co-workers and a daily ‘scrum of scrum’ with upper management. Communicated schedule variances and potential scope changes during these updates.Assisted in developing product strategy and roadmap for multiple releases.Assisted with on boarding of new team members via training.

Responsible for analyzing, designing, coding, testing and implementing application enhancements, as well as providing general production support, meeting defined scope, target dates and budgets with minimal or no defects.Collaborated with customers, business analysts, partners, and IT team members to understand business requirements that drive the analysis and design of quality technical solutions. Concentrated on providing innovative solutions to business needs.Provided required technical support, including release implementations, on-call and 24x7 support when necessary.Effectively communicated with team members, customers, partners and management, including assisting with or conducting technical walkthroughs, reporting project status, enabling vendor solutions and providing accurate and concise documentation.Developed and maintained complex programs in accordance with system architecture requirements.Assured compliance to all Highmark and Highmark IT standards, policies and procedures.Utilized project management methodologies, as an individual contributor and project lead, to produce project deliverables on medium-sized projects.Participated in Kaizen and Lean Six Sigma training.

Assumed responsibility for primary IT support for National Operations and Marketing with offices in Los Angeles, Chicago, Louisville, and New York.Worked as a team member tasked with an efficient transition from a Powerhouse system to an Oracle database system.Assisted the operations department; responsible for daily data back-ups, nightly departmental reports, and nightly system shut-down procedures.Responsible for verifying that the delivered requirements met the customer needs based on the specifications, ensuring minimal defects.Accountable for identifying, documenting, and the escalation of risks, defects and issues throughout the project lifecycle. Responsible for assisting in the resolution of such risks, defects and issues.Collaborated with system architects, business sponsors and others, using appropriate analytical testing and/or project management tool.Interfaced with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions.Developed business solutions to satisfy project goals and objectives.Conducted problem solving resolution and decision making sessions for issues and projects.

Collaborated with customers, business analysts, partners, and IT team members to understand business requirements that drive the analysis and design of quality technical solutions. Concentrated on providing innovative solutions to business needs.Provided primary support for multiple systems used by clients in the administration of employee medical, dental and vision benefits.Coordinated inputs and outputs with team members in order to meet multiple deadlines while providing required government reporting for multiple clients and carriers.Redesigned and built system interfaces for multiple medical/dental/vision carriers during several migrations.Utilized project management methodologies, as an individual contributor and project lead, to produce project deliverables on medium-sized projects.Worked with strategic operations business partners to assign and schedule defects and small enhancements to releases and to triage and produce estimates for these items.Effectively communicated with team members, customers, partners and management, including assisting with or conducting technical walkthroughs, reporting project status, enabling vendor solutions and providing accurate and concise documentation.Developed and maintained complex programs in accordance with system architecture requirements.